Category 1
What is the definition of communication?
Transfer and understanding of message between two or more people.
Which communication channel scores highest on channel richness?
Face-to-Face conversations
Identify the three formal communication networks?
Wheel, Chain, and All-channel
Meetings, conference calls, and phone calls are an example of which mode of effective communication?
Oral
How many elements are in the communication process?
Eight
Which communication channel scores lowest on channel richness?
Formal reports, bulletins
Groupvine is an example of what type of communication network
Informal
Name the three modes of effective communication.
Oral, Written, and Nonverbal
What is the first element in the communication process?
The Sender
What is the definition of noise in the communication process?
Noise is anything that has a disturbing influence on the message; Information barriers.
Identify all the directions of communication.
Downward, Upward, and Lateral
Manipulation of information that will be seen as more favourable by the receiver is an example of what barrier to effective communication.
Filtering
There are two main kinds of Channel in communication, name them.
Formal and Informal
What is the definition of feedback in the communication process?
A message generated by the receiver in response to the sender's original message; Reply
Define the lateral direction of communication.
Communication that occurs with employees of the same work at the same level/group.
Selective perception refers to...
Selectively hearing/seeing based on personal attributes.