Communication & Behavior
Anything that distorts the message in any way or interferes with the communication process is called
What is Noise?
Body language includes facial expressions, eye contact, posture, attention to personal space, and
What is touch?
Which type of teaching should be used to demonstrate cleaning and dressing a wound postoperatively?
What is participatory?
Some practices provide simplified versions of their patient information packet for patients that
What is do not understand English?
The first level of disease and illness prevention is
What is adopting health-promoting behaviors?
During the communication process, posture can usually be described as either
What is open or closed?
Which of the needs represented on Maslow's hierarchy of needs chart could cause a person to become ill if these needs are not satisfied?
What is physiological needs?
Which of the following types of preoperative teaching supplies details about the surgical procedure?
What is factual?
Which section of the patient information packet is especially important in a specialty practice?
What is the description of the practice?
Which of the following occupations might put a patient at risk for injury because of having to sit for long periods?
What is a secretary?
One way to improve your listening skills is to
What is think before you respond?
Which of the following is an effective therapeutic communication?
What is being silent?
The amount and type of patient education a medical assistant provides is decided by her place of employment and
What is scope of practice?
Patient education brochures should not exceed the ________ reading level.
What is the sixth-grade?
Preventive healthcare includes health-promoting behaviors, screening, and
What is rehabilitation?
How much personal space do people typically use in a personal conversation?
What is 1 to 4 feet?
Which of the following is an example of positive communication?
What is asking a patient to repeat your instructions?
Learning falls in to three main categories that are known as the ________ of learning.
What is domains?
What may help a patient visualize exactly how surgery will correct his problem?
What is an anatomical model?
Which of the following involves diagnostic testing of a patient who is typically free of symptoms?
What is a screening?
Who created the lifespan development model?
Who is Erickson?
What is an example of passive listening?
What is listening to something on the radio?
In which type of teaching will a medical assistant describe a technique to the patient, demonstrate it, and then ask the patient to repeat the demonstration?
What is participatory?
What types of preoperative teaching gives patients a description of the physical sensations they may have during a procedure?
What is sensory?
Teaching a patient about cancer prevention is an example of educating about
What is health-promoting behaviors?