Styles
Fail to assert for themselves, allow others to deliberately or inadvertently infringe on their rights, fail to express their feelings/needs/opinions, speak softly or apologetically, exhibit poor eye contact and slumped body posture
What is passive communication
This emotion can be constructive or destructive. It is a signal to you that something in your environment isn't right. It captures your attention and motivates you to take action to correct that wrong
What is anger
Reduction of the intensity of a conflict or potentially violent situation
What is deescalation
ask for permission to speak with person
acknowledge you realize you hurt them
tell them how you plan to make it right
ask for forgiveness
What is an apology
The process of communicating nonverbally through conscious or unconscious gestures and movements
What is body language
State needs and wants clearly, appropriately, and respectfully , express feelings clearly, appropriately, and respectfully, use “I” statements, communicate respect for others, listen well without interrupting, feel in control of self, have good eye contact, speak in a calm and clear tone of voice, have a relaxed body posture, feel connected to others, feel competent and in control, not allow others to abuse or manipulate them, stand up for their rights
What is assertive communication
Physiological reaction where person prepares to defend themselves in response to a perceived harmful event, attack, or threat to survival.
What is fight response
Safe ways to respond to conflict
Answers will vary - anything that doesn't harm self or others
Accepting responsibility for acts and behaviors, showing ownership and a willingness to admit mistakes.
What is accountability
All the communication between people that do not have a direct verbal translation - including body orientation, nuances of the voice, facial expressions etc
What is non-verbal communication
Mutter to themselves rather than confront the person or issue, have difficulty acknowledging their anger, use facial expressions that don't match how they feel, use sarcasm, deny there is a problem, appear cooperative while purposely doing things to annoy and disrupt, use subtle sabotage to get even
What is passive aggressive behaviour
Physiological reaction that occurs, where person attempts to escape in response to a perceived harmful event, attack, or threat to survival.
What is flight response
Three healthy ways to respond when triggered
Answers will vary
count to 10, walk it off, find a healthy way to release energy
Treatment aimed at relieving emotional distress and mental health problems. Process involves talking about, examining, and gaining insight into difficulties faced by individuals, couples, or families
What is therapy/counselling
When a person experiences anxiety, feeling overwhelmed, racing heart, anger, sadness, feeling lonely, feeling abandoned
What is triggered
Try to dominate others, use humiliation to control others, criticize, blame, or attack others, very impulsive, have low frustration tolerance, speak in a loud, overbearing voice, act threateningly and rudely, do not listen well, interrupt frequently, use “you” statements
What is aggressive communication
Physiological reaction that occurs, where a person remains still in response to a perceived harmful event, attack, or threat to survival.
What is freeze response
These aren’t just a sign of a healthy relationship; they’re a sign of self-respect. So give yourself the permission to set these and work to preserve them.
What are healthy boundaries
A conscious, deliberate decision to release feelings of resentment or vengeance toward a person or group who has harmed you, regardless of whether they actually deserve it
What is forgiveness
This hormone leads to the arousal of the sympathetic nervous system and reduced activity in the parasympathetic nervous system. It creates changes in the body such as decreases (in digestion) and increases (sweating, increased pulse and blood pressure)
What is adrenaline
When a persons words, body language, and actions don't match
What is mixed messages
Deep breathing, grounding exercises (name 5 things you can see, smell, hear, touch..), positive self talk, self compassion are some examples of this
What are healthy self soothing behaviours
Learning from our experiences
This is a community-based approach to dealing with crime, the effects of crime, and the prevention of crime. Process operates from a belief that the path to justice lies in problem solving and healing rather than punitive isolation.
What is restorative justice
What are identifying needs, asking for help, setting boundaries, exercise, positive connection, self care