General
What are the 3 types of communication?
Verbal
Non-verbal
Written
You must have a ________ _________. HCW use terminology that is frequently not understood by pts.
Clear Message
Saying what you heard in your own words so the speaker can confirm or correct you.
Paraphrasing
Must record _____ observations about a pt on the chart – “Not ________, it’s not done”!!
All
Documented/Charted
What are the 3 elements of communication?
Sender
Message
Reciever
You must leave out ________, don’t speak too loud or too soft, no monotone, and don’t talk too ________.
Slang
Fast
Asking the speaker to explain what he/she means.
Clarifying
Errors in recording should be crossed out with a _______ _______, have “error” recorded by them, and initial the mistake.
Single line
List 2 examples of how or why you would need to communicate with other staff?
Shift reports
Memos
Manuals
Care plans
Chart
Staff meetings
You must ensure that the receiver being able to ________ and receive the message.
Pts may be heavily medicated or weak and will nod their heads as if they are understanding.
Hear
These can be answered with a yes or no.
Close-Ended
Type of observations - Cannot be seen or felt. Usually complaints or statements made by pt. These should be reported in the exact words the pt used.
Subjective
List 2 things you need to do for a hearing impaired patient:
Get pt’s attention
Speak into good ear (not literally!!)
Light should be behind pt so your face is visible
Keep pitch of voice low
You must ensure the avoidance of interruptions or distractions. Name 3 ways this can be done:
Ask family/visitors to leave
Shut the door/pull curtain
These require a more detailed answer.
Open-ended
Type of observation - Can be seen or measured – Vital Signs – Temperature, BP, Cardiac monitor, pulse oximetry
Objective
List 2 things you need to do for a visually impaired patient:
When approaching, call by name and then gently touch.
When leaving tell pt
Orient to room and then don’t change anything!!!
Explain sounds and noises
You must be considerate of patient's with ________ and __________ impairments.
Visual and Hearing
Use this to get additional information.
Probing
Must report anything _________ to a supervisor.
Abnormal