Encoding + Decoding
Who "Encodes" a message?
The Sender
!ACT!
"I don't want to go to work because everyone is always judging me"
RESPOND with a PAIRING statement
Warmth, Friendship, support statements
What is the most common non-verbal communication regularly called?
Body Language
What is the biggest challenge for virtual communication?
!ACT!
Show us a non-verbal transmission medium
gesture or write
!ACT!
"I think you have been really unhelpful in this project"
RESPOND with a FIGHT STATEMENT
Directly challenge others, argue, criticize, aggressive
What are some examples of non-verbal communication?
Smiling
Eye contact
Fidgeting
Body Movement
Physical Space
What is a trick suggested by Team 5 to check if someone is paying attention during a virtual interaction?
Change the subject to something unrelated
How can you confirm your message was sent sucessfully?
The receiver accurately understood it
!ACT!
Your girlfriend asked you why you didn't take out the garbage, yet you have logged another 6 hours in WOW.
RESPOND with an UNSCORABLE STATEMENT
Gibberish
!ACT!
Use body language to show me that you are confused
╮ (. ❛ ᴗ ❛.) ╭
☉_☉
A new member has joined your virtual team. You realize they are very shy. How would you check in on their work and how they are settling in?
Check in regularly one on one with them and ask for frequent updates, and provide regular feedback
What is the full communication processes?
Sender has an idea -> encodes message -> chooses medium -> receiver gets the message -> decodes the message
(Bonus if Noise and Feedback are added)
!ACT!
There is a an argument to either go with blue for branding or pink. The majority of the group wants to go with blue, but that looks a lot like a competitor.
RESPOND with a DEPENDANCY STATEMENT
Conform to the general mood of the group
What are 3 out of the 5 posturing identity markers?
Physical Appearance
Personal Space/Office Decorations
Body Posture
Demeanor
Explicate Statements
What links virtual teams through expertise and shared knowledge?
Knowledge Management Systems