Attitudes communication
courtesy
Please and thank you
opportunity to express thoughts, feelings and opinions
Listen to resident's comments
sounds, words, language and speaking
What is verbal communication
Hearing, thinking about and responding to another person's message
What is active listening
Barrier to communication
Environmental distractions
Elderly are slow to communicate. what should you do?
allow time for communication
text, email, blog, chat
What is electronic communication
the use of visual clues to communicate a message..such as arms hands etc
non-verbal communication
Keep emotions under control
Respond in a professional manner
Resident's response you should?
Observe for cues
television, maps, photos, videos, charts, and graphs are examples of
What is written communication
the ability to understand and show concern for another person's feelings
empathy
Who do you show consideration to
Residents and co-workers
Observe nonverbal behavior by
Body position or posture, facial expression, restlessness
physical ways of communication, like, tone of the voice, touch, smell and body motion.
What is non-verbal communication
A good communicator
listen carefully, be aware of barriers,
How should you address the resident
use their preferred name Mr. Mrs.
What does touch do for the resident?
Can convey(caring, calming, control)
the imparting or interchange of thoughts, opinions, or information by speech, writing, or signs.
What is communication
the "magic word" that opens doors
please