Chap.1 (Intro)
This is referred to as speaking well and persuasively.
What is Rhetoric?
These are factors that influence our perception.
What are Physiology, Gender, Culture, Past experiences, and Current experiences?
This is used to create identities.
What is Language?
Pitch, rate, volume, and pauses are examples of this.
What is paralanguage?
When you rephrase information.
What is paraphrasing?
This is inevitable in close relationships, can take a toll, but can help develop them.
What is Conflict?
This form of communication takes place internally or reflectively.
What is Intrapersonal communication?
This term is used when we retrieve stored information to help us understand new experiences.
What is Schemata?
The "black is beautiful" and "queer" movements helped empower such groups.
What is Reclaiming identities?
There are more interpretations of nonverbal communication due to this.
What is ambiguity?
We evaluate information to accept, reject, or withhold judgement until we have more information.
What is Critical listening?
Many think that this is a way to not communicate conflict. Sarcasm, joking, or being passive-aggressive are ways to address this kind of conflict.
What is Avoiding?
The following example falls under this type of social phenomenon:
A professor walks into work with a ripped up sweatshirt, baseball cap, and a large chain around the neck and gets raised eyebrows by colleagues.
What is Social Norms?
Social rules tend to be explicit and consequences follow if we break rules while social norms tend to be observed and formal consequences don't usually follow breaking them.
People who do not adapt to new situations or use dated information tend to create problems. For example, making racist or sexist jokes are no longer socially acceptable, but some people still make them.
This is what will help guide us in new situations.
What is Revision of our Schemata?
Terms such as, "This is fire," "Cool," "Peace out," and "Bestie" help us understand relationships, overcome taboo terms, and be part of the in-group.
What is slang?
Making eye contact, smiling, and friendly touches help create rapport with others.
What is Immediacy behaviors?
This is what distinguishes "Eavesdropping" from "Overhearing."
What is A planned attempt to secretly listen to an intentionally private conversation.
This kind of culture encourages competition in conflict.
What is individualistic culture?
Students tend to be more confident, have higher GPA, and less likely to drop out of school when they take this type of academic course.
What is a Communication course?
This phenomenon happens when we create more negative words to describe a sexually liberated woman than a man.
What is a Double-standard, sexist stereotype?
Both negative and positive stereotypes are schemata that can devalue people, ignore differences, and create double standards.
Language used to show a person's feelings and have others feel them as well. For example, "This is fun!"
What is Affective language?
This is a phenomenon in which when you raise your voice, the other person raises their voice.
What is Mirroring?
A 'pivot' or 'one-upping' is done by this particular type of listener.
What is Narcissistic listening?
When an employee sabatoges a project, gets caught, and resigns and the manager does not address it with the person.
What is Saving face?
This term is used when someone states, "I'm not bias."
What is Unconscious incompetence?
1. Unconscious incompetence
2. Conscious incompetence
3. Conscious competence
4. Unconscious competence
The following is of this particular list.
1. Describe the behavior/situation without judging.
2. Think of possible interpretations of the behavior.
3. Verify what happened & ask for clarification from the other person.
What are Steps of Perception Checking?
These are conclusions based on speculation/thoughts.
For example, "My teacher grades unfairly."
What are inferences?
Facts are conclusions based on direct observation.
For example, "I received an F on my test."This kind of orientation occurs when it is acceptable to be late to an appointment because a relationship was being developed.
What is polychronic?
One pays close attention to nonverbal cues to be more effective listeners in this type of context.
What is High context?
Logan shares a devastating story about their past and Pat feels the need to to do this as well.
What is Self-disclose?