Communication

Communication Styles

100

What are the four main styles of communication?

What are Passive, Aggressive, Passive Aggressive, and Assertive

200

What are two signs of communicating in the passive style?

What is: failing to assert for themselves; allowing others to deliberately or inadvertently infringe on their rights; failing to express their feelings, needs, or opinions; tending to speak softly or apologetically; exhibiting poor eye contact and slumped body posture

300

What are three signs that someone is communicating in an Aggressive style?

What is: trying to dominate others; using humiliation to control others; criticizing, blaming, or attacking others; impulsivity; having a low frustration tolerance; speaking in a loud, demanding, and overbearing voice; acting threateningly and rudely; not listening well; interrupting frequently; using “you” statements; having an overbearing or intimidating posture

400

What are four examples of communicating in the Passive-Aggressive style?

What is: muttering to themselves rather than confronting the person or issue; having difficulty acknowledging their anger; using facial expressions that don't match how they feel (smiling when angry); using sarcasm; denying there is a problem; appearing cooperative while purposely doing things to annoy and disrupt; using subtle sabotage to get even

500

What are four signs of communicating in an Assertive style?

What is: state needs and wants clearly, appropriately, and respectfully; expressing feelings clearly, appropriately, and respectfully; using “I” statements; communicating respect for others; listening well without interrupting; feeling in control of self; having good eye contact; speaking in a calm and clear tone of voice; having a relaxed body posture; feeling connected to others; feeling competent and in control; not allowing others to abuse or manipulate them; standing up for their rights

Levels of Communication

100

What are the four Levels of Communication?

What are: Superficial/Informational; Personal/Emotional; Validating/Relational; Spiritual

200

What is Superficial/Informational Communication? Give one example

What is communication that involves small talk. Weather; State/City your from

300

What is Personal/Emotional Communication? Give one example.

What is: communication where beliefs/feelings can be shared. Personal Opinions; Moral beliefs

400

What is validating/relational communication? Give one example.

What is: communication that accepts/strengthens relationships and is encouraging. Sincere Compliments, positive encouragement

500

What is spiritual communication? Give one example.

What is: communication that engages your soul and spirit. Praying, Communicating with your higher power, sharing spiritual beliefs

Non-verbal

100

What is non-verbal communication?

What is: the act of conveying a thought, feeling, or idea through physical gestures, posture, and facial expressions.

200

What are the different types of non-verbal communication?

What are:

• Gestures- including motion of the head or limbs.
• Posture- refers to both the position of the body by itself and in relation to others.
• Body movements- may include any motion of the body.
• Eye contact and movements are the direction and focus of a person’s eyes.
• Tone of voice is the range of pitch in the voice that may communicate something other than the words being spoken. For example, sarcasm may give an individual’s words an entirely different meaning.
• Facial expressions refer to any movement and changes in facial composition.

300

What is a non-verbal clue that someone is suspicious or trying to hide something?

A person won't look at you. Touching or rubbing the nose. Rubbing behind or beside the ear.

400

What are Kinesics?

What is: the study of the way in which certain body movements and gestures serve as a form of nonverbal communication.

500

What are three disadvantages to non-verbal communication?

• Imprecise and vague – It is true that non-verbal communication is poor in conveying specific information and often leaves people with a feeling of uncertainty. It is less precise than verbal communication, which can increase chances of misinterpretation
• Long conversations are not possible – Non-verbal communication is often used for communication so verbal language can be saved for more important matters. People who have a hard time understanding or expressing themselves verbally often use body language or facial expressions to get their point across. However, non-verbal messages can only convey what they want at the moment; they cannot keep up with the flow of dialogue between two people.
• The meaning varies across cultures – Verbal communication is a lot easier to understand and take in because it is explained with words. Non-verbal communication is often the opposite of this and can be difficult to understand. For example, the hand sign where the index finger touches the thumb while forming an ‘O’ refers to “okay” or “super” in Indian culture. However, this same sign has a derogatory meaning in other cultures, notably in South America.
• Might Distort information – Non-verbal communication is very complex and relies heavily on visual cues. One key challenge to non-verbal communication is that it can be misinterpreted, which can lead to misinterpretations in verbal communication. Non-verbal signals can also be confused with one another.

Listening

100

What is listening?

What is: Looking and hearing and understanding what someone is saying

200

What are two ways you know someone is listening?

What are: They are looking at you, nodding, repeating things you've said back to you in a different way, responding to what you say, etc.

300

What are two things that can get in the way when you're trying to listen?

What are: Someone else interrupts, tv might be on, phone rings, loud music, etc.

Non-verbal cues don't align with what the person is saying verbally.

400

What are two types if listening skills?

What are: attentive and reflection listening skills.

500

What are the six steps to a better listener?

What are: 1. Have an open mind 2. Use positive body language 3. Ask questions 4. Don't interrupt others 5. Keep emotions in check 6. Restate the message

Conflict Resolution

100

What's the first thing you do when a problem or conflict arises?

Define or recognize the problem

200

When resolving a conflict what should you begin with?

What is stating something positive.

300

What's the second thing you should do?

What is: Verbally summarize the feelings for clarification

400

What is the third thing you should do?

What is: Looking for solutions (this is done by both parties)

500

What is the last thing you should do when resolving a conflict or problem?

What is: End with an expression of love or respect for each other.