The complex exchange of thoughts, ideas, or information on at least two levels: verbal and nonverbal.
What is Communication
100
The area where the communication takes place.
A. setting
B. spatial
C. environment
C. environment
100
This communication occurs when a person suffers in silence, although he or she may feel strongly about the issue.
A. assertive communication
B. passive communication
C. aggressive communication
B. passive communication
100
The group begins to establish rules and design its work in this stage of group communication.
A. performing stage
B. storming stage
C. norming stage
C. norming stage
100
This role accepts the group’s ideas and listens to discussion and decisions.
A. follower
B. gatekeeper
C. group commentator
A. follower
200
This type of climate includes the values, feelings, temperament, and stress levels of the sender and the receiver.
A. external climate
B. internal climate
C. message climate
B. internal climate
200
The way you control the other parts of your body.
A. posture
B. movement
C. upward communication
A. posture
200
This communication technique that requires the listener to feed back what they hear to the speaker, by way of re-stating or paraphrasing what they have heard in their own words, to confirm what they have heard and moreover, to confirm the understanding of both parties.
A. reflective listening
B. active listening
C. passive listening
C. active listening
200
This stage of group communication involves people meeting each other.
A. forming stage
B. storming stage
C. performing stage
A. forming stage
200
This role mediates, harmonizes, and resolves conflict.
A. harmonizer
B. standard setter
C. group commentator
A. harmonizer
300
This communication includes facial expression, body movements, and gestures and is commonly referred to as body language.
A. written communication
B. verbal communication
C. non-verbal communication
C. non-verbal communication
300
Communication by our clothing, hairstyles, cosmetics, and attractiveness.
A. face-to-face
B. horizontal
C. appearance
C. appearance
300
This way of communicating that allows people to express themselves in direct, honest, and appropriate ways that do not infringe on another person’s rights.
A. assertive behavior
B. aggressive behavior
C. passive behavior
A. assertive behavior
300
This member of a group searches for a factual basis for the group’s work.
A. opinion seeker
B. information seeker
C. information giver
B. information seeker
300
This role yields his or her position in a conflict situation.
A. standard setter
B. harmonizer
C. compromiser
C. compromiser
400
This type of communication allows for documentation. It may be open to various interpretations and generally consume more managerial time. Most managers are required to do a considerable amount of this type of communication.
A. verbal communication
B. non-verbal communication
C. written communication
C. written communication
400
Too much of this can be distracting. For example, hand movement can emphasize or distract from the message.
A. eye contact
B. gestures
C. facial expression
B. gestures
400
This communication is an aggressive message presented in a passive way.
A. assertive
B. aggressive
C. passive-aggressive
C. passive-aggressive
400
During this stage of group communication, the work actually gets done.
A. information stage
B. storming stage
C. performing stage
C. performing stage
400
This role accepts and praises all contributions, viewpoints, and ideas with warmth and solidarity.
A. encourager
B. gatekeeper
C. group commentator
A. encourager
500
Weather conditions, temperature, timing, and the organizational climate itself are parts of this.
A. external climate
B. internal climate
C. message climate
A. external climate
500
This nonverbal clue is often associated with sincerity.
A. posture
B. appearance
C. eye contact
C. eye contact
500
These people express themselves in a direct and often hostile manner that infringes on another person’s rights; this behavior is generally oriented toward “winning at all costs’’ or demonstrating self-excellence.
A. aggressive
B. passive-aggressive
C. confrontational
A. aggressive
500
This stage of group communication is where there is much competition and attempts at the establishment of individual identities.
A. information stage
B. storming stage
C. forming stage
B. storming stage
500
This role promotes open communication and facilitates participation by all members.
A. follower
B. gatekeeper
C. compromiser