Written Communication
Questions which require a short answer, often one word or phrase, examples are yes/no questions and multiple-choice questions
Closed question
a type of nonverbal communication in which physical behaviors, as opposed to words, are used to express or convey the information. Such behavior includes facial expressions, body posture, gestures, eye movement, touch and the use of space.
Body Language
the ability to focus completely on a speaker, understand their message, comprehend the information and respond thoughtfully.
Active Listening
Questions that prompt a desired answer
Leading question
the body of words known to an individual person
Vocabulary
Questions that allow for longer, more creative and detailed answers and often ask about someone’s knowledge, opinion, or feelings about something, examples often start with what, why, how, tell me, or describe
Open question
the position in which someone holds their body when standing or sitting
Posture
Ending the conversation
Closing Communication
one that supervises; an administrative officer in charge of a business, government, or school unit or operation
Supervisor
Words and sentences have parts that combine in patterns, exhibiting the grammar of the language.
Language Structure
a question to which no answer is required: used esp. for dramatic effect. An example is Who knows?
Rhetorical question
keeping a safe space between yourself and other people who are not from your household
Social Distancing
use of sounds and words to express yourself, especially in contrast to using gestures or mannerisms
Verbal communication
the ability to exert control over one’s own emotional state. It may involve behaviors such as rethinking a challenging situation to reduce anger or anxiety, hiding visible signs of sadness or fear, or focusing on reasons to feel happy and calm
Emotional regulation
the act or process of reaching a conclusion about something from known facts.
Inferences
Questions that cause the person to think more deeply about the information they recall before answering
Probing question
six basic emotions that are universally experienced in all human cultures.
Universal Human Emotions
the ability to identify another’s
Empathy
prior knowledge, an essential component in learning because it helps us make sense of new ideas and experiences
Background knowledge
to form a mental image or imagine
Visualization
This technique involves starting with general questions, and then drilling down to a more specific point in each.
Funneling question
physical objects, such as clothing, homes, and cars, that indicate to others a person's personal and social beliefs and habits.
Artifacts
style in which individuals have developed a pattern of avoiding expressing their opinions or feelings, protecting their rights, and identifying meeting their needs
Passive communication
a key skill for learning to read involves taking apart the sounds in words (segmenting), blending sounds together, and then understanding what has been decoded.
Decoding and Understanding
a word formed by abbreviating a phrase by combining certain letters of words in the phrase
Acronyms