Formal
What is formal communication?
Formal communication is the exchange of information in a structured and professional manner.
What is informal communication?
Informal communication refers to the exchange of information, ideas, and messages in a casual and spontaneous manner without following a set structure.
What is verbal communication?
Verbal communication refers to the use of spoken or written words to convey messages between individuals.
What is non verbal communication?
Non-verbal communication refers to the transmission of information without the use of words.
What kind of language would you use in an email?
Formal language
What is the formal alternative to the following phrase?
"You dont hafta"
You do not have to.
Which of the following is an example of informal communication?
a) Official company memo
b) Casual conversation during a break
c) Board meeting
d) Performance review
b) Casual conversation during a break
Which of the following is an example of a formal, verbal communication setting in the workplace?
a) Casual team brainstorming session
b) Coffee break chat
c) Quarterly business review meeting
d) Informal lunch gathering
c) quarterly business review meeting
Provide 4 examples of non-verbal communication.
Facial expressions
Body language (posture)
Eye contact
Gestures
Tone of voice
Touch (handshakes, hugs)
Name 3 types of technology you would use to communicate with in the workplace.
Email, Phone calls, Google meets, text messages.
Gives three examples of a time you would use formal communication in the workplace.
Meetings
Sending emails
Speaking to your boss
What is an advantage of using informal communication in the workplace?
Team building/bonding
Support
Comfortability with co-workers
Identify three barriers you could face when verbally communicating in the workplace.
Language barriers
Cultural differences
Noise/distractions
Physical barriers (team members may work from a different location)
Listening skills
Identify 5 limitations to non-verbal communication
Misinterpretation of facial expressions/body language
Environmental factors (e.g. lighting could make it hard to read expressions)
Technological barriers (e.g. difficult to interpret tone in emails)
Cultural differences
Emotional state
What is the structure of an email?
To (CC, BBC)
Subject
Greeting
Body
Sign off
In which of the following would you not need to use formal communication?
Email to your boss
Talking to a co-worker at lunch time
Applying for a job
Resume and cover letter
Completing a report
Talking to a co-worker at lunch time
Informal communication often occurs during these informal gatherings in the workplace.
Lunch or coffee breaks.
True or false, filling out a form is an example of verbal communication?
True
Tell me to open the door without using verbal communication.
At trainers discretion.
What is a common platform for informal communication, allowing users to share short messages and updates?
Social media
What is the primary purpose of formal communication in an organisation?
a) Building formal relationships
b) Conveying official information
c) Sharing personal anecdotes
d) Encouraging casual conversations
b) Conveying official information
Give an example of a time you would use informal communication with your boss.
Office Christmas party
Lunch breaks
What are the three key components of verbal communication?
Tone
Non-verbal cues
Words
What two types of communication is the following?
Laughing when your boss asks you to do something.
Informal and non verbal
True or false, you should never talk to your boss over text?
False