ONE
Model used to describe communication between two people.
What is sender-receiver communication model?
Also known as non-verbal communication.
What is body language?
Rachel likes to color code her notes. She is a ___
learner.
The process of actively and skillfully analyzing and evaluating information to draw a conclusion.
It affects the receiver's ability to decode or understand messages.
What is noise?
A judgment held by a person or group about members of another group. i.e. All old people are cranky
What is stereotype or generalization?
The space reserved for significant others.
What is intimate space?
A process by which one initiates, guides, and maintains goal-oriented behavior
What is motivation?
Expressing your thoughts out loud; also known as speaking.
What is verbal communication?
You can read rapidly and still understand what you are reading. T/F
True
The ___ encodes the message.
Who is the sender?
Another word for kinesthetic learner (not hands on).
What is tactile?
A learning disorder that causes reading problems in the areas of decoding, comprehension, and retention of information.
What is dyslexia?
Rhymes, spelling catchphrases, and expression acronyms are examples of ___.
What are mnemonic devices?
An inability to recognize words out of context is an example of a ____ problem.
What is dyslexia or decoding?
Longest amount of time that a caller should be kept on telephone hold?
What is two minutes?
Adopting a reading strategy such as active reading will improve your level of _____.
What is retention?
Name 2 techniques to use when interacting with pediatric patients.
1.Find out where the child is most comfortable—on a parent’s lap or on the floor playing with toys.
2.Pay attention to the distance between you and the child— many children like you to physically be at their level.
3.Work with the child using an unstructured, open approach, perhaps even incorporating play during your time with a small child.
4.Take the child seriously and do not talk down to him or her.
5.Offer the child support and praise.
6.A child may be more relaxed during a procedure if you first demonstrate the procedure on a stuffed animal so the child will know what to expect
The process of breaking down words into recognizable parts
What is decoding?
It is okay to tell a pediatric patient that a shot is NOT going to hurt to help them feel comfortable. T/F
What is False?
The 5 C's of communication
What is clear, concise, consistent, credible, and courteous?
Alex may not enjoy or immediately understand a lecture. He is a ___ learner.
What is visual learner?
Joanna is really good at remembering names. She is a ___ learner.
What is an auditory learner?
Name the four types of personal territory related to proxemics.
What is intimate, personal, social, and public space?
Collection of language disorders caused by brain damage.
What is aphasia?