Definition
What is communication?
The process of exchanging information, thoughts, ideas, and feelings with others. The process of sending and receiving messages.
True or False
Is communication easy?
False, there is many elements that help create effective communication.
How many types of communication are there?
2
What are the 3 barriers to communication?
Physical and Psychological disabilities and Cultural diversity.
What are ways of communication?
Signs and symbols
Words
Drawing and pictures
bahavior
What is verbal communication?
Uses spoken or written words.
How do you deliver a message clearly?
What is one type of communication
Verbal or nonverbal
What are 3 examples of Physical Disabilities?
Deaf/hearing loss
Blind/visually impaired
Aphasia(loss or inability to use or comprehend words)
Speech impairments
True or False
ASL is a way of communication
True
What is nonverbal communication?
Communication without using words.
What are some interruptions/distraction you can face when communicating?
Talking to others/talking in the background
Loud noises
Bright lights
Uncomfortable temp
Activity around communication
What is the difference between verbal and nonverbal communication?
Verbal is communicating with words and nonverbal is using your body language to communicate.
What are 3 examples of psychological barrier?
Prejudice
Attitudes
Personality
Includes judgment and stereo-types
Positivity
Respect patients and co-workers
Form trust
What are the 3 essential elements?
Sender, Message, and Reciever.
What is feedback?
Method that can be used to determine if the communication was successful.
Should the receiver be able to understand the message.
Yes, sharing confidence and sharing "I dont know" gains trust with your patient .
3 examples of Nonverbal Communication.
Shrugging shoulders
sign language/body language
Movementts
Facial expressions
Posture
3 examples of cultural diversity?
Different beliefs and practices regarding health and illness
Language difference/barrier
Eye contact (some cultures take offense)Touch
Different ways of handling terminal illness/severe disability
True or False
A stop sign is not a way of communication
False
What is the definition of the 3 essential elements?
Sender- Individual who creates a message to convey information or idea to another person.
Message- Information, ideas, or thoughts.
Receiver- An individual who receives the message from the sender.
You're talking with Bivlove about his AIDS and while speaking to him you turn to another patient, Yajaira who has a question about her medical history.
Is this effective communication?
No
What are examples of Verbal Communication.
Oral report/bedside shift report. Timeout prior to a procedure. Educating the patient at discharge. Talking to the doctor about your patients symptoms.
What's the definition of cultural diversity?
Values. beliefs, attitudes, and customs shared by a group of people that are often passed from one generation to the next.
Why is listening important?
When listening, you are paying attention and making an effort to hear what the other person is saying.