Verbal/Non-verbal communication
Talking
Verbal
What does the " OK " gesture mean?
It means alright or sounds good to me.
Looking at the floor when someone is talking to you
It means that you don't care what the person is saying or that you're not listening.
The way that you communicate will affect how other people respond to you.
True- When you are polite and respectful to others will treat you with respect.
When having a conversation with someone, what should you do with your phone to keep it from ringing?
Before you begin your conversation, you should make sure you put your phone on mute or turn it off.
Facial Expressions
Non-verbal communication.
What does sitting up straight mean when you are talking to a person?
The person is focused and attentive.
When you are frowning, what does the other person think?
The other person may think that you are angry or upset.
Screaming and Yelling is the best way to communicate your frustrations to your family or co-workers.
False
When having a conversation and you don't understand what the person said, what is the best way to handle the situation?
When the person has finished talking, say excuse me, I didn't understand what you were saying, could you please explain it to me?
Touch
Non-verbal communication.
What does it mean if your hands are on your hips?
What it means is a sign of control or assertiveness.
When you are on your phone or tapping your fingers on a table when someone is talking to you.
What this means is that you are not interested in what they are saying, not listening, and being disrespectful.
maintaining good eye contact, your arms uncrossed, and your phone is in your purse is showing good body language?
True.
When having an conversation with another person, what are some ways to let the person know that you are listening?
Some of the ways you can do that is: Nod your head, say words such as "uh huh" maintaining good eye contact.
Silence
non-verbal communication
What does it mean if your hands are behind you back crossed?
What it means is a person may feel that you are bored.
What does it mean when a person bites their lips?
What it means is they are anxious or worried about something.
Interrupting people when they are talking is a good communication skill.
False. Interrupting people means that you're not listening.
When you are communicating with your employer how should your tone of voice be?
Your tone of voice should be a calm, medium tone where you can be heard clearly and the person you are talking to understands what you are saying.
Written Communication
Verbal
When talking to a person how much space should be between you and the other person?
4-12 Feet.
What does a clenched fist mean?
A clenched fist can mean the person is angry about something.
When someone communicating is talking really loud, should you also speak loudly?
False.
When you are talking to someone and an important phone call comes as you are talking to the person, what should you do?
What you should do is say excuse me, I need to take this important call. Do you mind if i step away for a minute?