Communication
What is communication?
It is the transferring of a message from the sender to the receiver, who understands the message
What is one way to communicate well with someone?
Facing them, not being ignorant, being respectful when they talk, and listening to them.
What does body language show?
It shows if someone cares or if someone is paying attention and listening.
What is upward communication?
This is when a message or feedback is passed from subordinates to managers.
What are communication barriers?
Factors that stop effective communication of messages
What is formal communication?
It is when messages are sent through established channels using professional language.
What would you do if someone started to be stereotipical to you?
Tell them that it isn't right and they should like before they something like that.
Someone is talking to you about their life story, what should you do?
1. Pay attention focus on the person and talk when needed.
2. Don't listen and be ignorant.
3. Both 1 and 4.
4. Be respectful and honest with the person you are talking too.
Number 3.
What is lateral communication?
This occurs when people at the same level (student to student) in an organization communicate with each other. Information and ideas can be exchanged at both formal and informal meetings.
Name four communication barriers
Problems with feedback
Problems with the receiver
Problems with the medium
Problems with the sender
What does stereotype mean?
When someone views someone differently.
What are 5 examples of body language?
Eye contact, Posture, Smiling, Touch, and Facial Expressions.
The ability to stand up for yourself in a firm but positive way.
How can this barrier be reduced?
Language which is too difficult is used. ‘Jargon’ or technical terms may not be understood by the receiver.
The sender should ensure that the message uses language which is understandable. Use of jargon or terms which are too technical should be avoided.
What is interpersonal communication?
Sharing thoughts and feelings with other people.
What should you do before you speak?
Think before speaking.
Name at least two advantages of verbal communication.
It allows for immediate feedback and clarification of messages, and it can be a more personal and engaging way to convey information and build rapport compared to written communication, enabling better understanding through non-verbal cues and tone of voice.
How this barrier can be reduced?
Problems with the receiver
The message is too long and too much detail prevents the main points being understood. This is again the fault of the sender.
The message should be as brief as possible to allow the main points to be understood.
What is a mixed message?
It's a situation in which your words say one thing but your body language says another.
If you are talking to someone, what should you do?
Make clear simple statements, ask yourself if that's something good to say if they are talking, and check if you are polite.
Name at least 5 factors that the sender of a message should consider before choosing the most appropriate method to use to communicate with the receiver:
Speed. cost, leadership style, importance of a written record, the receiver, importance of feedback
What is internal communication?
Communication between members of the same Class period.
How can this barrier be reduced?
If the message is sent down a long chain of command, the original meaning of the message may be lost. It could become distorted.
The shortest possible channel should be used to avoid this problem.