Active Listening
What is the term for repeating what the speaker says to confirm understanding?
Paraphrasing
What does crossed arms indicate in non verbal communication?
closed off, defensive, angry, annoyed
Why is it important to use clear and concise language in professional writing?
making sure the message is easily understood and avoiding confusion
Listening to their side
Name one active listening technique that helps show a speaker that you are engaged?
Nodding, eye-contact, smiling.
what is non verbale communication
the way you respond without any words
what are some types of written communication?
emails, text messaging, resumes, contracts, letters, academic writing
How do you manage your patience when handling conflict?
Manage your emotions before you respond
Why is it important to avoid interrupting people when practicing active listening?
To show respect to the speaker so that what they have to say is heard.
How can posture affect the way you communicate with others?
It can show confidence, openness, discomfort and how the message is received.
what is is called when you check over your writing for spelling and grammar mistakes?
proofreading
What does it mean to "compromise" in a conflict?
Find a middle ground, giving up something to reach a solution both sides can agree on.
What type of question can you ask to encourage someone to talk more about their thoughts and or feelings?
Open-ended questions
What type of non-verbal communication involves using facial expressions to convey emotions?
Emotional expressions
Why should the tone be adjusted depending on the audience in written communication?
Because different audiences may interpret the tone differently, adjusting it helps convey the message better.
When resolving a conflict, why is it important to use "I" statements instead of "you statements?
"I" focuses on your feelings and helps avoid blaming others, which can reduce defensiveness.