5 Cs of Communication
Avoiding unnecessary words
What is Concise?
Sending someone a letter
What is written communication?
"We need to improve things around here... just make it better."
What is Bad Communication (lacks clarity and is unspecific)
What is verbal communication?
"I feel unheard when you don't listen to my ideas and I would like it if you would take me seriously"
What is a good "I" statement (Explains your feelings, why you feel that way, and what you need)
making sure your message is understandable
What is clear?
Talking to someone over the phone
"You always mess things up, why can't you do anything right?"
What is Bad Communication (does not help the other person improve or make them feel good)
Solve problems, increase understanding, build relationships
What are the effects of good communication?
An "I" statement
What is a way to express personal feelings, thoughts, and needs that is less likely to cause defensiveness or conflict.
making sure your message flows and makes sense to the other person
What is cohesive?
Eye contact, body language, facial expressions
What is nonverbal communication?
"Could you help me understand that a bit more? What exactly did you mean by that?"
What is Good (Tells the other person you need clarification)
Resentment, misunderstandings, false judgements
What are the effects of bad communication/not communicating?
"I feel sad when you ignore me"
What is a bad "I" statement? (explains how you feel but is not specific)
sharing everything that needs to be said so the other person doesn’t get confused
What is complete?
Sending a video or image to someone
What is visual communication?
"Can you help me understand your perspective a bit more? I want to make sure we’re on the same page."
What is Good Communication (allows the other person to give their perspective)
A bad habit while communicating that involves cutting the other person off and making them feel less respected
What is interrupting?
The structure of a good "I" statement
What is I feel [this] when [this happens] because [reason], and I need [request]?
being polite and understand who you are talking to
What is courtesy?
handshake or hug
What is physical communication?
I don’t really care about that, just get to the point."
What is Bad? (Even though you are stating your feelings and want to save time, this can make the other person feel like their thoughts don't matter)
What is monotone or a monotone voice?
“I feel worried when I don't hear from you, and I just want to know that you're ok and safe.”
What is a good "I" statement (elaborates further on your feelings)