Assertive Communication
This communication style is based on respect for both oneself and others.
What is assertive communication?
This communication style often involves dominating or intimidating others.
What is aggressive communication?
What is the first step in the process of effective communication?
What is listening?
Communication that flows from lower levels to higher levels in an organization is known as what?
What is upward communication?
The practice of restating what someone has said to ensure understanding is called what?
What is reflection?
What type of communication involves standing up for your own rights while respecting others?
What is assertive communication?
Which communication style involves indirect resistance and hidden hostility?
What is passive-aggressive communication?
Active listening involves focusing on both the message and the speakers emotions. What is this type of listening called?
What is empathetic listening?
Communication that flows from top management to employees is called what?
What is downward communication?
This technique involves summarizing the main points of a conversation to check for accuracy.
What is repeating?
A person who uses "I" statements rather than blaming or criticizing others is using which communication style?
What is assertive communication?
Aggressive communication typically results in what kind of outcome?
What is conflict, resentment, or fear?
This type of listening is used to gather information and focus on the content of the message.
What is informational listening?
When communication occurs between peers or colleagues at the same level, it is called what?
What is horizontal communication?
Why is reflecting in communication important?
What is it shows empathy and helps clarify understanding?
What is one benefit of assertive communication?
What is reduced anxiety and improved relationships?
How can passive-aggressive behavior negatively affect relationships?
What is creates confusion and unresolved issues?
What are some barriers to effective listening?
What is distractions, biases, or preconceptions?
Communication that flows across different departments or areas is called what?
What is diagonal communication?
What communication technique helps to confirm the listener has has understood the message?
What is repeating or paraphrasing?
This communication style is characterized by standing up for your own needs and opinions without infringing on others.
What is assertiveness?
Which type of communication is best for ensuring clear, honest, and respectful dialogue?
What is assertive communication?
This listening technique involves reflecting on the speaker's message and asking clarifying questions.
What is active listening?
The informal network of communication within an organization is referred to as what?
What is the grapevine?
When a speaker's message is unclear, what technique helps the listener clarify their understanding?
What is asking for clarification or reflecting?