Verbal Communication
Which aspect is most important in nonverbal communication?
Consistent eye contact
Open body posture
What type of communication barrier is hearing loss?
physical
What is subjective information?
Name 3 ways to communicate with pediatric or teenager patients?
•Use simple, concrete language
•Involve parents or caregivers appropriately
•Use visual aids and demonstrations
•Be honest but age-appropriate about procedures
What is a best way to give constructive criticism?
Use I not you (blaming)
List 3 nonverbal methods of communication can have a positive impact.
Make appropriate eye contact
Use open posture
Match facial expressions to message
Lean in slightly to show interest
List 3 types of psychological barriers?
•May be caused by prejudice, attitudes, and personality
•Fear and anxiety about medical procedures
•Pain affecting concentration
•Depression or mental health conditions
•Stress from illness or hospitalization
•Learn from workers who communicate effectively with patients
What can disrupt a message in the sender-receiver model?
noise
What should healthcare workers include in electronic communication?
professional tone
correct grammar and spelling
List 3 types of different cultural barriers?
•Different communication styles and norms
•Language differences and translation needs
•Religious or cultural beliefs about healthcare
•Family roles in decision-making
•Eye contact
•Ways of dealing with terminal illness/severe disability
•Touch
What is objective information?
•Information that can be measured or observed
•Facts that can be verified by others
•Includes vital signs, test results, and observations
•Forms the basis of medical documentation