Culture and Communication
What is Culture in the context of Organizational Behavior?
Shared values, beliefs, and practices that shape how people behave and communicate in a group or organization
It’s the process of sharing ideas clearly so others can understand your message.
Communication
During a conversation, you should listen more than you do this.
Talk
What is the primary purpose of workplace communication that provides clear and timely information?
Inform
How many networks of communication exist?
Five
Which form of communication is more common in high-context cultures like Japan or China?
Indirect Communication
This essential skill involves paying full attention to the speaker and showing understanding.
Listening
You should hold this during conversations, as losing it may cause misinterpretation.
Temper
Which type of communication aims to influence or convince others to take a specific action?
Persuade
Which network works in a linear format?
Chain
In the workplace, cultural differences in nonverbal communication can lead to misunderstandings. Name one example of a nonverbal cue that may differ across cultures.
Eye contact, personal space, gestures, or facial expressions etc.
Your posture, gestures, and facial expressions are forms of this type of communication.
Non- verbal
Before sharing your message, you should clearly define this.
Idea
What kind of communication encourages employees to give their best performance?
Motivate
Whatsapp is an example of which network?
All Channel
How does cultural competence improve workplace communication?
Helping people respect differences and communicate more clearly
Being clear and respectful in emails, texts, and posts shows strong ______ communication skills.
Written
According to best practices, you should praise in public but do this in private.
Criticize
Which communication function helps strengthen trust and cooperation among employees?
Relationships
Another term for network of communication
Pattern of Communication
According to Hofstede’s cultural dimensions theory, which dimension explains the extent to which less powerful members of organizations accept that power is distributed unequally?
Power Distance
This quality helps people understand others’ feelings and communicate with care.
Empathy
This type of intent should always be assumed to maintain trust and collaboration.
Positive
What type of communication is essential for settling disagreements in the workplace?
Resolve
Which channel requires "middle men?"
Wheel