The Process
In the communication process, this is the person or group to whom the message is directed.
What is the reciever?
Smiling and rolling eyes are examples of this nonverbal action.
What are gestures?
Aside from the five “Ws,” the question _________ should also be answered to ensure that all vital information is provided.
What is "how"?
This is the first step to take before beginning to write a message.
What is think about the audience and how to address them?
This term describes the meaning of words, phrases, sentences, or texts.
What are semantics?
A phone call or email is an example of this element in the communication process.
What is a message channel?
This is an example of body language in communication.
What is a facial expression?
The goal of this skill is to be fully engaged and understand the message.
What is active listening?
A recommended strategy for writing a clear and effective message is to group related topics this way.
What is logically and concisely?
This term describes the variation of language that is unique to a specific region or social group.
What is dialect?
The primary purpose of this step is to ensure that the message is delivered in a way that is understandable.
What is encoding?
This communication style expresses needs and desires in an honest, direct, and respectful way.
What is assertive?
Active listening can help establish clear communication and reduce ______________.
What is misunderstanding?
According to the writing steps, it is helpful to take a pause after writing to correct any errors and awkward phrases with this.
What is a fresh perspective?
In a restaurant setting, “86 that order” is an example of this barrier.
What is jargon?
This is important because it shows whether the message was understood or acted upon.
What is feedback?
Effective speakers interact with the audience, use suitable language, use appropriate nonverbal communication, vary their speech patterns, and do this.
What is close the conversation?
An important characteristic of active listening is engaging in the conversation by observing both _________ and __________ messages.
What are verbal and nonverbal?
The reason it is important to keep work emails professional is that they are considered this and can affect employment.
What are legal documents?
The sentence “Line cooks shouldn’t drop the entrées until the expo clears the appetizers” contains jargon, which is a ___________ __________.
What is a communication barrier?
This word best describes anything that interferes with or affects communication.
What is a barrier?
A job aid diagram is an example of this medium.
What are graphics or illustrations?
In the workplace, this type of communication typically aims to prevent misunderstandings.
What is interpersonal communication?
This is recommended when sending work-related emails.
What is use a professional email address?
This can be overcome in a workplace setting by encouraging staff to take courses and share common phrases.
What are language differences?