Active Listening
This skill means fully paying attention when someone else is speaking.
What is active listening?
This communication style respectfully expresses thoughts and feelings without attacking others.
What is assertive communication?
Crossing your arms and avoiding eye contact may communicate this feeling.
What is discomfort/defensiveness?
This skill means understanding and sharing another person’s feelings.
What is empathy?
This communication method can easily cause misunderstandings because tone is hard to read.
What is texting?
Looking at your phone while someone talks is an example of this bad listening habit.
What is distraction?
Yelling, blaming, and threatening are signs of this communication style.
What is aggressive communication?
A smile, thumbs up, or high five are examples of this kind of body language.
What is positive body language?
Spreading rumors or talking negatively about others behind their backs is called this.
What is gossip?
Using ALL CAPS online is often interpreted as this.
What is yelling/shouting?
Repeating someone’s message in your own words to show understanding is called this.
What is paraphrasing?
“I feel frustrated when…” is an example of this type of statement.
What is an I-statement?
This part of communication includes facial expressions, posture, gestures, and tone.
What is nonverbal communication?
A healthy friendship should include trust, honesty, and this important communication skill.
What is respect?
Before posting online, good digital communicators think about this long-lasting result.
What is a digital footprint?
This type of question usually starts with “how” or “why” and encourages longer answers.
What is an open-ended question?
Taking a short break during an argument to calm down is sometimes called this.
What is a timeout/cool-down?
True or False: Your tone of voice can completely change the meaning of words.
True
True or False: Good communicators only focus on what they want to say next.
False
Emojis are often used to help show this missing part of text communication.
What is emotion/tone?
Nodding, eye contact, and facing the speaker are examples of this type of communication.
What is nonverbal communication?
In healthy conflict resolution, you attack the problem — not this.
What is the person?
This happens when your words say one thing, but your body language says another.
What are mixed messages?
This is the ability to notice, understand, and manage emotions in yourself and others.
What is emotional intelligence?
Pausing before responding to an upsetting message is an example of this skill.
What is self-control/self-regulation?