Say What?!
Communication that does not use words
What is nonverbal communication?
The word part added to the end of a root
What is a suffix?
Learned beliefs and behaviors passed through generations
What is culture?
Unconscious behaviors used to cope with stress
What are defense mechanisms?
Unsafe conditions should be reported at this time
What is before accidents occur?
Communication using spoken or written words
What is verbal communication?
The word part that comes before the root
What is a prefix?
Why culture matters in communication
What is it affects how people communicate?
Violent or hostile behavior
What is combative?
Best response to a resident who doesn’t understand
What is speaking slowly and clearly?
The process of sending and receiving messages
What is communication?
Shortened forms of medical terms used with nurses
What are abbreviations?
These methods help to communicate when a language barrier is present.
What is using simple words and gestures?
Refusing to accept a diagnosis
What is denial?
Best response to a combative resident
What is remaining calm and lowering your voice?
Making eye contact and nodding while listening is an example of this
What is effective nonverbal communication?
A phrase used repeatedly that doesn’t really mean anything
What are clichés?
Explaining object placement using a clock face helps residents with this
What is visual impairment?
Taking anger out on someone else after bad news
What is displacement?
Proper storage for glasses and hearing aids
What is a labeled container?
Using medical terminology when speaking with a resident is an example of this.
What is a barrier to communication.
The normal functioning of emotional and intellectual abilities
What is mental health?
The sense NOT used when making observations
What is taste?
Blaming others for one’s own feelings
What is projection?
“Can you tell me how you are feeling today?” is an example of what?
What is an open-ended question.