Organizational Conflict
The disagreement in which the parties involved perceive a threat to their needs, interests, or concerns is known as what?
What is conflict?
You are this if you pay attention, show that you're listening, provide feedback, defer judgment, and respond appropriately.
What is an active listener?
It is a feedback loop where the receiver returns the information and confirmation to the sender. It is a reciprocal process.
What is the communication process?
Name two ways managers can communicate.
What is face to face, meetings, phone, emails, memoranda, gossip, or rumor?
List two reasons why we listen.
What is to obtain information, understand, enjoy, and learn?
Recent research says that managers spend _____ percent on communicating decisions, either directly or how to communicate.
What is 80%?
Name this type of conflict. Conflict perceived unequal workloads or contributions to the group effort.
What is conflict over inequity?
What are the five core concerns?
What is appreciation, affiliation, autonomy, status, and role?
This type of network is described as everyone communicating with everyone.
What is a circle?
Name the five basic conflict responses.
What is competition, collaboration, compromise, avoidance, and accommodation?
Name three pitfalls to effective listening.
What is listening defensively, pseudolistening, sidetracking, focusing on irrelevancies, distractions, silent arguing, and premature replying?
How do managers communicate with various stakeholders?
What is upward, downward, and horizontally?
Name two barriers to effective communication between groups.
What is win-or-lose conflict when one or both groups seek to aggrandize their own power and emphasize only their own goals and needs, using threats, disguising their true positions, and actively distorting information? They may also seek to exploit or isolate the other group or emphasize only differences and the superiority of their own position.
Name three strategies for effective listening.
What is mirroring, paraphrasing, summative, and intentional silence?
Distorted perceptions, erroneous translations, jargon and manipulation, and withholding information are examples of what?
What are communication distortions?