Body Language
Communication Styles
Conflict!
Now what.
Grab Bag
100
Biting of nails.
What is stress, nervousness or insecurity?
100
This type of communicator lacks eye contact, confidence and doesn't like to confront.
What is Passive Communicator?
100
This type of conflict style is where each party pretends there isn't a problem, thus causing a lose/lose situation.
What is Denial or Avoidance
100
Name the 2nd step in actually resolving the conflict.
What is Point out the Facts.
100
Conflict is defined as...
What is a dispute, quarrel, fight, struggle or battle.
200
Tapping or drumming of fingers demonstrates...
What is impatience or growing tired of waiting?
200
This type of communicator Clearly states opinions and feelings.
What is Assertive Communicator?
200
This strategy is a classic win/lose situation where the strength and power of one party dominates the weaker party.
What is Compete or Fight
200
5th step in Conflict Resolution...
What is Try out the Solution.
200
Conflict can be as a small as a disagreement, or as large as a ...
What is a War.
300
Arms crossed.
What is being defensive, or angry.
300
Would use "I" statements.
What is Assertive?
300
This type of style is the only win/win situation.
What is Collaboration.
300
1st Step in conflict resolution...
What is stop and Calm down/ cool off.
300
This is something necessary that we fight over.
What is a Need.
400
Lowered head
What is ashamed, embarrassed or hiding something
400
Would use subtle sabotage to get even.
What is Passive Aggressive?
400
In this style, both parties give something up in favor of an agreed mid-point solution.
What is Compromise or Negotiation.
400
4th step in resolving the conflict...
What is both parties agree on a positive solution.
400
This is something that we are working towards, that we may fight over.
What is a Goal.
500
Open palms, facing upward
What is honesty, sincerity or submission of innocence.
500
Has a low level of tolerance.
What is Aggressive?
500
In this scenario, on the surface it looks like harmony is maintained. But underneath there is still turmoil and conflict.
What is Smoothing over the Problem
500
3rd step in resolving a conflict...
What is Brainstorm possible solutions.
500
According to researchers, shouting, swearing, hitting, giving the silent treatment, is THIS type of behavior.
What is Second Grade behavior
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