Styles of Communication
What are the three main styles of communication?
Passive, Assertive and Aggressive
What are the four types of communication?
Verbal, non-verbal, listening, and written
What should you do emotionally to avoid unhealthy conflict?
Remain calm.
Breathe deeply, take a break if needed, and address the issue when you’re calm.
What are risks associated with passive communication?
Not having your needs met or feeling heard.
Developing reluctance or anger.
What is the best communication style to use?
Assertive Communication
Fully concentrating, understanding, and responding thoughtfully.
Give an example of an "I statement"
"I feel....when..."
What are two nonverbal actions that can send a negative message?
Rolling eyes, shrugging, clenching fists
What is the definition of assertive communication?
Clearly and respectfully expressing your own needs, desires, and feelings while also considering others.
What are three examples of nonverbal communication?
Eye contact, posture, and hand movements.
What is a mediator?
Someone impartial who can help guide a fair discussion.
What are two risks of aggressive communication?
Damaging relationships, getting into fights, getting into trouble, etc.
What is the definition of aggressive communication?
Expressing your needs or desires in a way that disregards others' feelings and rights.
What should you always do with written communication?
Check it before you send/deliver it to ensure it accurately communicates what you want it to communicate.
Give an example of a compromise?
Good Job. I knew you could do it.
What should you not bring up during a conflict?
Past conflicts. It distracts from being able to resolve the current conflict.
What is the definition of passive communication?
Avoiding expressing your own needs, desires, or feelings. Often results in others not knowing what you want or need.
What is one thing you need to be mindful of with verbal communication?
Tone, inflection, choice of words
What is active listening?
Reflect back what you hear, ask questions for clarification, and show empathy.
What prevents people from being able to compromise or find common ground?
Not being able to get everything they want.