Communication
Delegation
Conflict
Generational Differences
Difficult Personalities
100
Includes reinforcement of hospital and nursing policies.
What is a Charge Nurse's Responsiblity
100
the transfer of responsibility for the performance of a task from one individual to another while retaining accountability for the outcome
What is delegation
100
Role conflict Communication conflict Goal conflict Personality conflict Ethical or Values conflict
What is conflict related to nursing
100
It is likely that you will encounter colleagues from 4 different generations with differing and often contradictory values.
What is Generational Gap?
100
Demeaning others to makes themselves look self important and superior
What is Sherman Tank Personality?
200
Downward Upward Lateral Diagonal Informal (Grapevine)
What are types of communication
200
the state of being responsible or answerable for something.
What is accountability
200
Each technique represents a different way to achieve the outcome that you want and to help the other person achieve at least part of the outcome that he or she wants.
What is conflict resolution
200
Respect the rules and elders
What is The Traditionalist Personality?
200
Use innuendoes, digs and non-playful teasing, definitely aimed to hurt.
What is Sniper Personality?
300
occurs when someone from one culture correctly understands a message sent by someone from another culture.
What is cross-culteral communication
300
Assessment Diagnosis Planning Intervention Evaluation
What part of the nursing process can NOT be delegated
300
Accommodation Avoidance Compromise Cooperation
What is Responses for Resolution
300
Work characteristic: loyal workaholics
What is Baby Boomer Personality?
300
Want attention, feel powerless but seldom act or offer a solution.
What is Constant Complainer?
400
Faulty reasoning, Lack of clarity and precision, Talking to fast or too slow are examples of
What are barriers to communication
400
Nurses with appropriate education, skills Documented/demonstrated evidence of current competency.
Who can delegate?
400
recognizes the importance of both resolution of the problem and the relationship between the two people. Moderately assertive and cooperative step
What is Compromise
400
Question authority
What is Question authority?
400
Refuse to respond when you need an answer or want conversation.
What is The Clam Personality?
500
involves refraining from talking and focusing on the speakers message
What is active listening
500
As delegator, you accept responsibility for correct completion of the task. Make sure that the delegatee accepts the task and the responsibility for doing the task correctly
What constitutes appropriate accountability?
500
Needs, feelings and desires of both parties are taken into consideration and reexamined while searching for proper ways to agree on goals.
What is Collaboration
500
Self-absorbed, self assured
What is Millennial Personality?
500
Identify the provoking or triggering situation.
What is Techniques for Dealing With Anger?
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