The Communication Model
Anything that interrupts a message from being delivered clearly.
What is noise?
When this tone is used, someone sounds like they really don't care.
What is non-assertive?
Cutting people off when they are speaking is bad conversational form, and it's often called this.
What is interrupting?
Using this type of language overly-criticizes or blames another person, calling them names instead of offering helpful critique. It tears the other person down.
Listening is not the same as this process, by which the ears take in sounds.
What is hearing?
The person delivering a message to another is called this.
When people use this tone, they may seem pushy or brash.
What is aggressive?
If you display this conversational bad habit, you make people feel comfortable and that you are uninterested in what they are saying.
What is talking too little?
Using this type of language when criticizing others is gives them valuable lessons and ways to improve their behavior or performance.
What is constructive language?
An example of this type of listening would be listening to songs you like on Spotify.
What is appreciative listening?
These surroundings or context can effect both the sending and receiving of a message.
What is environment?
This tone is desirable because it is direct and tactful.
What is assertive?
Displaying this conversational bad habits makes others feel left out, and it focuses all attention on the speaker.
What is talking too much?
What is considerate?
Information goes through many of these when it passes from speaker to listener.
What are filters?
These can be verbal, non-verbal, or vocal.
What are messages?
This type of communication is appropriate for when you're speaking to a friend or family member.
What is social communication?
If you want to make people feel at ease and a part of the group, then you should help them know people in this way.
When you are giving directions, using words that leave no room for interpretation or possible confusion help you to make sure that you are...
What is clear?
With this bad listening habit, our personal biases might make us decide on a person's position too early, leading us to pick an argument.
What is jumping to conclusions?
When you're on a Google Meet with a class this is the channel.
What is Google Meet?
You use this when you're at work.
What is professional communication?
This very important greeting usually occurs when people are meeting for the first time and includes physical contact.
What is a handshake?
Name two of the behaviors you should exhibit when responding to criticism.
What are...
-maintain your composure
-allow others to finish
-don't interrupt
-be a good listener
-ask questions politely
-thank the person for their thoughts
When are listening and can't rely on memory alone, we should do this with important information.
What is write it down?