Compromising
Carter's friends always want to sit outside instead of inside the cafeteria at lunchtime. How could Carter use friendly language to suggest a compromise?
Carter could use friendly language like "How about we..." or "What if we..." to suggest that some days they sit inside the cafeteria and other days they sit outside for lunch.
You feel a suggestion you made was overlooked in a meeting. What should you do to speak your mind?
Politely ask to revisit your suggestion and explain why you think its valuable.
A customer is unhappy with a product. What is your first step in handling the situation?
Listen to the customer's concerns without interrupting and express empathy for their feelings.
If you notice a coworker struggling on a task, what can you do to assist them?
Ask them if they need help or offer suggestions.
You meet someone new at work. What is a simple way to start a conversation?
Introduce yourself and ask them about their role.
What would be a consequence of not reaching a compromise when working on a group project?
Fighting with group partners, poor grade, unequal work, etc.
A coworker interrupts you frequently during discussions. How can you assertively speak your mind about this?
Address the coworker privately and explain how it affects your ability to share ideas.
A customer raises their voice at you. How should you respond to de-escalate the situation?
Remain calm, speak in a soft tone, and ask how you can help resolve/fix their issue.
How can you show respect & active listening to coworkers during a discussion?
Share the conversation by taking turns speaking, make eye contact, turn your body toward them, etc.
You notice a coworker looks upset. What should you do?
Approach them and ask if they're okay or if they'd like to talk about what's bothering them.
Mike is upset that he has two events on the same night, a birthday party and a hockey fundraiser. What is a compromise that he can make in this situation?
He could go to the hockey fundraiser first and leave early. Then, arrive to the birthday party late.
You disagree with a decision made by your manager. How do you express your thoughts respectfully?
Request a private meeting to share your concerns and provide constructive feedback.
After resolving a customer's issue, what follow-up action can you take to ensure satisfaction?
Thank them for their patience and ask if there's anything else you can assist them with.
You are working with a coworker on a task, and they keep giving you instructions that are hard to understand. You've asked them to repeat themselves, but they just say the same thing louder. This is making it difficult to complete your part of the job. What should you do?
1. Stop and take a break
2. Talk to your job coach
3. Reword your question (I hear what you're saying, but I don't understand what you mean; Would you be able to show me in steps?; Can you write it down for me?)
You overhear gossip in the office. How should you respond?
Politely change the subject or express that you prefer to focus on positive conversations.
Your friends want to have a game night. You want to play card games but the rest of the group would rather play board games. Suggest a compromise.
1. Play board games tonight and agree to play card games at the next game night.
2. Play a card game and a board game.
You want to share your ideas but are afraid of backlash. How do you communicate your ideas confidently?
Prepare your points clearly, focusing on the benefits of your suggestions, and present them in a positive manner.
You receive a complaint about a service taking too long. What is a professional way to handle the customer's frustration?
Apologize for the inconvenience, explain the reason for the delay, and offer a solution.
How can you make sure everyone feels included in a group discussion?
Invite members to share their thoughts and listen actively while they're speaking.
During lunch, you want to join a group of coworkers. How do you politely approach them?
Walk up to them and ask if you can join their conversation.
Define what it means to compromise.
To compromise, we give up part of what we want to allow someone to have part of what they want.
You're in a group discussion where someone is dominating the conversation. How can you effectively speak your mind?
Wait for a pause, the state your thoughts by saying, "I have a different perspective/view that I'd like to share."
A customer is not happy with your response to their problem. How can you turn the situation around?
Ask the customer for feedback on what they consider to be a satisfactory resolution and work to make that happen.
OR you can always get your manager/supervisor for back up.
You and a coworker are responsible for a shared task, but your coworker has been leaving their half of the work for you to finish. They leave early and don't seem to care about the quality of the job. What should you do?
1. Talk to your coworker about how you're feeling
2. Talk to your job coach
Your best friend is also your coworker. They often distract you at work and will try to talk or hang out. This causes you to mess up on tasks and get less work done. What should you do?
Be honest about how you are feeling to your friend outside of work hours. Let them know that it's causing you to be distracted and you both need to be focused at work.