Channels of Communication
Conflict Resolution
Categories of Conflict
Conflict Stages
NCLEX Prep
100
An individual communicating as a subordinate to higher management.
What is upward communication?
100
Each party gives up something it wants.
What is compromising?
100
This occurs between two or more groups of people, departments, or organizations.
What is Intergroup conflict?
100
The first stage in conflict which implies the existence of antecedent conditions such as short staffing and rapid change.
What is Latent conflict?
100
A nurse working on the adolescent unit has a strained working relationship with a coworker and finds it difficult to work well with her. What is the best way for her to go about defusing this situation? a) Avoid the other nurse by working different shifts. b) Ask other nurses assigned to the unit to see what they think might improve the situation. c) Talk with the other nurse and try to work out differences so they don't affect client care. d) Complain to the nurse-manager about the coworker's attitude.
What is c?
200
An individual communicating information to subordinates.
What is downward communication?
200
Approach used when one party pursues what it wants at the expense of the others.
What is competing?
200
Conflict occurring within the person. Internal struggle to clarify contradictory values or wants.
What is Intrapersonal conflict.
200
Second stage of conflict is intellectualized and often involves issues and roles.
What is perceived conflict?
200
Two nursing assistants are discussing which person is responsible for taking the dirty linen bags into the utility room. One nursing assistant approaches the charge nurse and expresses dissatisfaction about the other. Which of the following actions should the nurse employ? a) Urge the nursing assistant to discuss the problem with his coworker. b) Advise the nursing assistant to be more tolerant of his coworker. c) Tell the nursing assistant to take care of the linen bags himself. d) Take care of the linen bags to avoid further conflict.
What is a?
300
Managers interacting with others on the same hierarchical level as them selves who are managing different segments of the organization.
What is horizontal communication?
300
The opposite of competing. One party may sacrifices his or her own beliefs and allow the other party to win.
What is Cooperating or Accommodating?
300
This occurs between two or more people with differing values, goals, and beliefs and is closely linked with horizontal violence and bullying.
What is Interpersonal conflict?
300
Third stage of conflict when it becomes emotionalized.
What is Felt conflict?
300
9. The nurse should utilize SBAR communication (Situation, Background, Assessment, Recommendation) during which of the following clinical situations? a) When reporting to a client's family member or significant other. b) When providing a change-of-shift report to a colleague. c) When documenting the care that was provided to a client whose condition recently deteriorated. d) When communicating a change in a client's condition to his or her physician.
What is d?
400
The manager interacts with personnel and managers of other departments and groups such as physicians, who are not on the same level of organizational hierarchy.
What is diagonal communication?
400
When one party in conflict resorts to complimenting the other party in an effort to focus on agreements rather than disagreement.
What is Smoothing?
400
An example of ____________ is when a nurse reports being bullied by their coworkers, including other nurses.
What is workplace violence?
400
Fourth stage of conflict where action is taken; maybe withdraw, compete, debate, or seek seek conflict resolution.
What is manifest conflict?
400
2. A nurse is sitting near a patient while conducting a health history. The patient keeps edging away from the nurse. What might this mean in terms of personal space? a) The nurse is in the patient's personal space. b) The patient has concerns about the questions. c) The nurse is too far away from the patient. d) The patient does not like the nurse.
What is a?
500
Most informal form of communication networking, quick transfers of information haphazardly. The sender has no accountability.
What is Grapevine communication?
500
Both parties are both aware of the conflict between them but choose not to acknowledge it or attempt to resolve it.
What is Avoiding?
500
According to the conflict theory, we consider conflict is viewed as .......negative or positive?
What is neither? Because conflict can produce growth and be destructive depending on how it is managed.
500
Final stage of conflict- maybe positive or negative. When the results of the conflict are determined.
What is conflict aftermath?
500
6. The nurse is planning care for a client who had surgery for abdominal aortic aneurysm repair two days ago. The pain medication and the use of relaxation and imagery techniques are not relieving the client's pain and the client refuses to get out of bed to ambulate as ordered. The nurse contacts the physician, explains the situation, and provides information about drug dose, frequency of administration, the client's vital signs, and the client's score on the pain scale. The nurse requests an order for a different, or stronger, pain medication. The physician tells the nurse that the current order for pain medication is sufficient for this client and that the client will feel better in several days. The nurse should *next*: a) Report the incident to the team leader. b) Wait until the next shift and ask the nurse on that shift to contact the physician. c) Ask the hospitalist to write an order for a stronger pain medication. d) Explain to the physician that the current pain medication and other strategies are not helping the client and it is making it difficult for the client to ambulate as ordered.
What is d?
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