Electronic Communication
Communication is the exchanging of...
information, ideas, thoughts, feelings, etc. to others
Listening shows...
You care
Body language is the process of communicating in...
Non-verbal ways.
What is public speaking?
The act or process of speaking to people in public.
What should you avoid in order to be a good communicator?
Sarcasm, harshness, rudeness, lying, exaggeration, negativity, etc.
Text is casual, while email is more _____________
formal
Poor listening skills leads to poor...
(Name two of the three)
Relationships, Grades and Behavior
The brain picks up non-verbal cues in a _____th of a second, much faster than verbal ones.
DAILY DOUBLE
5th
Why do you need to know how to be a good public speaker?
Your job may require it.
Basic sensitivity toward others when communicating.
Tactful
What is another word for etiquette?
Manners
What is the difference between hearing and listening?
Hearing is involuntary, but listening is intentional.
What do we mean by “body language?”
The "signals" we emit or send out. The mood, tone or energy we emit.
Glossophobia is...
The fear of public speaking
Acting in anticipation of future problems, needs, or changes.
DAILY DOUBLE
Proactive
What is a common email faux pas (mistake)?
Not using subject line
No salutation or closing
Using all CAPS
Writing too long of an email
Not being clear
"____________ is the rarest and purest for of generosity." (Simone Weil)
Listening/Attention
Dr. Mehrabian' 7-38-55 Communication Rule is...
(DAILY DOUBLE)
7% - Word Choice
38% - Tone of Voice
55% - Body Language
____% of people have an intense fear of public speaking.
70%
Standing up without being rude or offending others.
Assertive
When writing an email, beware of coming across _____________
Demanding
Unprofessional
Angry
What are the four types of listening?
DAILY DOUBLE
Appreciative
Comprehensive
Critical
Empathetic
Verbals are more ________
Non-verbals are more __________
Direct / Non-Direct
The 3 Ps of public speaking (from the Wellcast video)
DAILY DOUBLE
Prepare.
Posture & Physicality.
Pander to your audience.
What is an euphemism?
Softer language as opposed to being harsh.