Fundamentals of Communication
Involves the exchange of verbal and non verbal messages
What is Communication?
Is the ability to understand and care about the emotions of others.
What is empathy?
What someone says with their words.
What is verbal communication?
The act of controlling or influencing another person's behavior to gain a personal benefit or advantage.
What is manipulation?
The practice of talking to yourself as you anticipate, encounter, or evaluate and event.
What is self talk?
Is behavior that demonstrates good character and is marked by pride in yourself and your career.
What is professionalism?
An event or ongoing experience that is emotionally or physically damaging to a person and overwhelms the person's ability to cope.
What is trauma?
Any message or signal sent from one person to another without the explicit use of language.
What is non-verbal communication?
The act of lying to, misleading , tricking, or fooling another person.
What is deception?
Practicing this can help you stay emotionally strong.
What is self-de-escalation?
Is being respectful when interacting with others and treating them in a dignified manner, regardless of their status, race, gender, appearance, or behavior.
What is courtesy?
Takes place when people from different cultures communicate, and "intercultural" can refer to interethnic, interreligious, or interregional communication as well as communication between genders.
What is intercultural communication?
This is body language that projects confidence, poise, and professionalism.
What is command presence?
They supply information about a correctional officer's work habits, likes, and dislikes.
Who are contacts?
When practicing this, you should be aware of your own perceptions, assumptions, and limitations, and, at the same time, acknowledge that others have perceptions and assumptions about you.
What is self-awareness?
These are characteristics of a professional. Give me 5 of the 10.
What are integrity, respect, quality, fairness, honesty, courage, compassion, moral and ethical leadership, trustworthiness, and common sense.
Which is when you are open to learning about new cultures.
What is culturally responsive?
This refers to the way a person sits, walks, and stands.
What is posture?
Are the policies and rules that define the relationship between officers and inmates.
What is professional boundaries?
Understanding this is crucial for maintaining self control and being aware of what situations, words, or actions can lead to specific emotional responses.
What is emotional triggers?
Plan your interactions by following these guidelines for communication
Consider what you want to say and construct the message in your head. Convey the message via verbal, non verbal, telecommunication, or written format. Allow time for the person or group to receive and understand the message. And gauge whether you have received an appropriate response or change in behavior from the person or group you addressed.
It is good practice to keep the following in mind when communicating.
What is be sure to speak with inmates and coworkers in a respectful manner, be mindful of noise levels, speak softly when possible, assert authority without resorting to shouting or yelling, and practice patience and active listening.
According to the book, the following are some facial expressions to look for when determining someone's true feelings.
What are excessive or no blinking, seeing alot of white in the eyes, scratching or touching one's nose, biting one's lip or touching one's mouth, smiling or frowning.
These are the participants of a team.
What are observers, contacts, runners, turners, and point-men.
These are the 10 core competencies.
What is introduction, environment and audience consideration, implicit bias, appropriate questions, active listening, non-verbal communication, self awareness, self de-escalation, procedural justice, and appropriate conclusion?