Tools & Techniques
TeamSTEPPS tool: State your concern, state why you are uncomfortable and state why this is a safety issue
What is C.U.S.?
An analysis of medical errors revealed this as the root cause of 66% of medical errors
What is poor communication?
A standardized method for transferring information (along with authority and responsibility) during transitions in patient care
What is the handoff?
Conscious knowledge of the immediate environment and the events that are occurring in it
What is situational awareness?
This can be caused when two or more parties do not share common ground
What is conflict?
A technique where the person receiving information repeats it back to make sure the message is understood correctly
What is closed loop communication?
Type of communication that includes facial expressions, body language, hand movements, and eye contact
What is non-verbal?
A discussion between two or more people where the stakes are high
What is a crucial conversation?
The exchange of meanings between individuals through a common system of symbols, signs, or behavior
What is communication?
Communication style in which the person avoids expressing their opinions or feelings
What is passive communication?
Identify, Situation, Background, Assessment, Recommendation, Read back
What is ISBARR?
The pandemic and isolation has caused this type of communication to see an increase by over 700%
What is videoconferencing?
What is the tone of your voice?
Fully concentrating on what is being said rather than just passively 'hearing' the message of the speaker
What is actively listening?
When lack of communication happens between two people of different cultural backgrounds
What is a cultural barrier?
The ability to perceive, interpret, demonstrate, control and use emotions effectively
What is emotional intelligence (EI)?
Names, addresses, phone numbers, Social Security numbers, medical records, and financial information
What is protected health information (PHI)?
Involves absorbing the information someone shares and reflecting back that you heard them
What is active listening?
A structured, intentional yet informal, quick information exchange session designed to improve team performance. Often done after a significant event.
What is to debrief?
Communication style in which verbal force and intimidation are used when interacting with people
What is aggressive communication?
Information about how one is doing in effort to reach a goal
What is feedback?
Most common form of work communication
What are emails?
A communication strategy that makes sure important information has been effectively communicated and understood by the patient
What is Teach Back?
The delivery of healthcare services remotely through various communication technologies
What is telemedicine?
People who are currently learning about Communication in Healthcare
Who are the Summer 2023 Residents?