Unreasonable Requests
True or false:
Unreasonable requests can put you in the position of hurting yourself (physically and emotionally stretching yourself to a point at which you feel stressed, overloaded, or irritable)
what is True
What is a symptom of distress in a patient?
a. Regular bowel movements
b. Restful sleep
c. Persistent fatigue
d. High energy levels
What is (c) Persistent fatigue
Hostile or violent behavior or attitudes toward another; readiness to attack or confront.
"What is" Aggression
True/False: There is a positive correlation between assertive behavior and communication satisfaction.
True
How should you respond to an unreasonable request?
a. in an assertive manner, direct and clear, while remaining empathetic
b. in a passive, unsure manner
c. In an aggressive and short answer
d. in an assertive manner, with many excuses why you can't do it
what is a) in an assertive manner, direct and clear, while remaining empathetic
a. Providing empathetic and compassionate care
b. Avoiding eye contact
c. Ignoring their emotional state
d. Rushing through the appointment
What is a. Providing empathetic and compassionate care
A patient is pacing the hall near the nurses' station, swearing loudly. An appropriate initial intervention for the nurse would be to address the patient by name and say:
a. "What is going on?"
b. "Please be quiet and sit down in this chair immediately."
c. "I'd like to talk with you about how you're feeling right now."
d. "You must go to your room and try to get control of yourself."
"What is" C
How many nurses were studied for their assertive behavior in India?
a. 50
b. 100
c. 220
d. 280
C. 220
Why would someone say yes to an unreasonable request? Select all that apply.
a. they're feeling burnt out
b. they avoid confrontation
c. they're tired
d. they're being guilt-tripped
e. they fear retaliation
what is b,d, and e; they avoid confrontation, they're being guilt-tripped, and they fear retaliation
Which of the following can contribute to a patient's distress?
a. Clear communication from providers
b. Supportive social relationships
c. Uncertain diagnosis
d. Adequate financial resources
What is c. Uncertain diagnosis
1. Which behavior best demonstrates aggression?
a. Stomping away from the nurses' station, going to the hallway, and grabbing a tray from the meal cart.
b. Bursting into tears, leaving the community meeting, and sitting on a bed hugging a pillow and sobbing.
c. Telling the primary nurse, "I felt angry when you said I could not have a second helping at lunch."
d. Telling the medication nurse, "I am not going to take that, or any other, medication you try to give me."
"What is" A
Who was studied after receiving assertiveness training in Turkey?
a. nursing students
b. staff nurses
c. PA's
d. LPN's
a. nursing students
(assertive, aggressive, and non-assertive)
A physician arrives late to the afternoon prenatal clinic. Today is especially busy because more expectant mothers have kept their appointments than usual. One of your nurses is ill, which leaves you short-staffed. In addition, you are responsible for all the prenatal teaching. The physician tells you he has missed his lunch and asks you to get him something to eat.
1. “No, Dr. Watts, I can’t go to the deli to get you lunch. Like you, today I am swamped with the workload.”
2. “Um…uh, well, Dr. Watts, we’re kind of busy here today, but, well, I suppose if I do it fast, it won’t take too much time. Do you want it toasted or plain? Pickles? Mustard?”
3. “Nurses aren’t handmaidens anymore, Dr. Watts. You’d better get with the times. We’re all busy, yet we managed to get our own lunches. I’m not being paid to go and fetch food for you.”
what is examples of assertive, non-assertive, and aggressive?
a. Disregard the patient's concerns
b. Provide active listening, emotional support, and resources
c. Avoid discussing their emotions to prevent discomfort
d. Minimize the importance of their distress
What is b. Provide active listening, emotional support, and resources
The difficult patient becomes the ________ patient.
"What is" unpopular
True/False
The experimental group displayed an increase in self-esteem in the assertiveness training study.
True
Share a time when you either were or were not assertive in a situation with an unreasonable request, and how it made you feel.
Great ! Thank you for sharing!
What is the first step nurses should take when caring for a distressed patient?
a. Prescribe medication
b. Offer reassurance and active listening
c. Leave them alone
d. Advise them to toughen up
What is b. Offer reassurance and active listening
The Dauntless Nurse, which is a book,
addresses, what? * Hint: This is in chapter 27 of our book at the beginning of the chapter.*
"What is" workplace bullying and incivility in nursing.
What is assertiveness?
A) A communication style characterized by being passive and avoiding conflict.
B) A communication style characterized by expressing one's needs, wants, and opinions in a respectful and direct manner.
C) A communication style characterized by being aggressive and domineering in interactions.
B) A communication style characterized by expressing one's needs, wants, and opinions in a respectful and direct manner.