A communication mode that is direct and simple. The most effective type of message.
What is Verbal communication?
100
Hand and body movements that may emphasize and clarify the spoken word.
What are Gestures?
100
Accepting pauses or silences that may extend for several seconds or minutes without interjecting any verbal response.
What is using silence?
100
"Don't worry, everything will be all right."
What is false reassurance?
100
The act of showing concern for others.
What is caring attitude?
200
Spoken messages altered in response to behavior cues from the client.
What is Adaptability?
200
Feeling conveyed on face. Something the nurse learns to control to ease client communications.
What is facial expression?
200
Providing appropriate tactile contacts. Nurses should keep in mind individuals, families, and cultures are all different.
What is using touch?
200
When nurse frames messages in terms of the nurse's own judgement about whether the client is saying is right or wrong.
What is judgmental response?
200
The act of establishing a open relationship with a patient that views the nurse as competent professional capable of helping.
What is building trust?
300
A positive and powerful tool that can be helpful in stressful situations when used appropriately. May produce the outcome of laughter.
What is humor?
300
Quite or loudness to the voice.
What is volume?
300
Using statements or questions that 1) encourage the client to verbalize 2) choose a topic of conversation 3) facilitate continued verbalization.
What is providing general leads?
300
When the nurse starts another topic of conversation in order to stop another.
What is changing the subject?
300
Nurse listens attentively and responds in ways that indicate the nurse acknowledges the client's concerns and feelings as important.
What is demonstrating empathy?
400
The rhythm of speech. Pitch that expresses joy, sadness, anger or amusement. The speed of the speech that may indicate interest, anxiety, boredom, or fear.
What is Pace and Intonation?
400
The area around an individual that promotes comfort or can be uncomfortable if it is violated.
What is Personal Space
400
Asking broad questions that can lead or invite the client to explore thoughts or feelings.
What is open-ended questions?
400
Questions that elicit a yes or no response from the client and don't provide details.
What are closed-ended questions?
400
HIPPA is an example.
What is maintaining confidentiality?
500
Can be considered a form of verbal communication. May include emails, notes, and text messages.
What is Written Communication?
500
The way in which individuals walk and carry themselves.
What is Posture?
500
Directing ideas, feelings, questions, or content back to clients to enable them to explore their own ideas and feelings about a situation.
What is Reflection or Reflecting?
500
Nurse turns the conversation about self, without using the technique of offering self or presence.
What is focus on self, rather than the client?
500
Keeping the nurse/client relationship only a professional relationship.