These are the final 3 steps of the counseling sequence, following Relationship, Story and strengths
What are goals, restory, action
100
This is the concept of putting yourself in the shoes of another person, of seeing the world through their eyes and ears
What is empathy
100
Tone of voice, eye gaze and bodily movements are all examples of this category of behaviors
What are nonverbal behaviors
100
This is the term for a question that can't be answered in just a few words
What is an open question
100
This is the term for minimal verbal responses, head nods and facial expressions that are meant to keep the client talking
What are encouragers
200
This viewpoint considers client resources and positive attributes to be as important as, or more important than, the problem
What is the strengths perspective
200
Visual contact, verbal qualities and body language are all examples of this
What is attending behavior
200
This is the term for differences between the verbal and nonverbal information that is being communicated by a client
What are discrepancies
200
This is the term for a question that enables you to obtain concrete specifics, and can be answered in a few word or less
What is a closed question
200
This is the term for paraphrasing and connecting ideas over the course of one or several meetings
What is summarizing
300
This is the ethical standard that states social workers need to work within their areas of awareness, knowledge and skill
What is competence
300
When reflecting to a client using this, the counselor gives back something less than what the client stated, and perhaps distorts if
What is subtractive empathy
300
This is the category of nonverbal behavior that describes client statements that provide clear, specific detail.
What is concreteness
300
"Don't you think you should call her an apologize?" is an example of this type of questioning pitfall
What is questions as statements (also acceptable: leading question)
300
The client says: "I'm unsure of which choice to make." The social worker says: "you don't know what you'd like to do." This is an example of what active listening skill?
What is paraphrasing
400
This ethical standard requires that clients be given thorough information about procedures, benefits and risks prior to engaging in work with social workers
What is informed consent
400
This is the central skill of attending behavior
What is listening
400
This is the category of verbal behavior that describes client statements which make sense of the world and are reflective, but may provide little specific detail
What is abstraction
400
"When did you first try marijuana? Did you like it?" This is an example of what questioning pitfall
What are multiple/stacked questions
400
The client says: "I'm not sure which way to go." The social worker says: "You sound as though you feel frustrated about that." This is an example of the use of what skill?
What is Reflection of feeling
500
True or False: The social work Code of Ethics requires social workers to avoid having dual relationships with clients whenever possible
What is true
500
True or False: attending behavior remains constant regardless of the person with whom you are working
What is False
500
"This is a lovely office you have; too bad it's in this terrible neighborhood" is an example of this type of discrepancy
What is discrepancies between verbal statements
500
True or false: asking about client strengths is as important as asking about their presenting problems
What is true
500
After reflecting feelings, paraphrasing or summarizing, it is important that the social worker does this