Stress Types
The type of stress that happens suddenly and needs immediate attention
What is Acute Stress?
Express trust, respect, empathy, and professionalism during nurse-client interactions
What are therapeutic nurse-client standards?
This is the nurse's first action when a patient begins yelling in frustration
What is stay calm and acknowledge the patient's feelings (de-escalation)?
Problem-focused, Emotion-focused, Meaning-focused
What is types of coping?
Situation, Background, Assessment & Recommendation
What is SBAR?
A positive type of stress that enhances performance
What is Eustress?
The act of supporting your client in making informed decisions for their care
What is Advocacy?
A patient refuses treatment due to fear. What should the nurse say?
What is "tell me more about what worries you"?
When patient concerns are ignored, this communication barrier poses a threat to the patient's safety. The solution is an ethical nursing responsibility.
What is patient advocacy?
The therapeutic communication skill when the nurse gives their "full attention" to their client
What is Active Listening?
A type of stress that builds up over time leading to burnout
What is Chronic Stress?
The tool used within the nurse-client relationship to guide client care discussions according to CNO standards
What is a Decision Tree?
A nurse says “no” to an unsafe assignment to ensure patient and personal safety.
What is self-advocacy? or professional boundaries?
Withdrawal, unhealthy coping or overworking
What are the Behavioural signs of Stress?
The type of communication during stressful situations that prevents mistakes
What is Closed loop communication?
The type of stress that occurs externally to the individual
What is an external stressor?
The act of taking responsibility for one's actions according to the CNO standards
What is Accountability?
A patient offers a personal gift to the nurse, and the nurse politely declines. This is an example of what.
What are professional boundaries?
The barrier of high workloads, long shifts, and impaired focus causing an increase in patient risk.
What is nurse fatigue / burnout?
What is asking open-ended questions?
A detrimental stress that goes beyond an individual's coping capacity
What is Distress?
List one practice standard from the CNO Code of Conduct (2019)
What is (stating any of the CNO conduct)?
This occurs when a nurse listens to a patient’s worries, validates their feelings, and helps them feel supported and understood.
What is empathy?
Building a relationship that forms on trust, respect and professional boundaries specifically for the patient
What is a person-centred relationship?
Having an open posture, attentive eye contact, and a calm tone
What is nonverbal communication or nonverbal cues?