Receiving Feedback
We use feedback to...
improve performance.
Why are you giving people feedback?
To help them improve.
What simple thing can you do to make sure you are paying attention when someone is giving you feedback?
Maintain eye contact
You should use capital letters to emphasize emotion in your email.
True or False?
False
(we don't want people to assume the tone of our emotions)
When giving feedback, what is it called when you consider the other person's feelings?
Empathy
We typically do not know when feedback is coming.
True or false?
FALSE
We usually know when someone will give us feedback. (Ex: when you do poorly on a test because you didn't study).
What is the compliment sandwich? What are the two "camps" for giving feedback?
Positive Feedback
Constructive Feedback
Positive Feedback
These expressions can convey emotions when words do not.
Facial expressions
This is at the top of the email to summarize the content of your email.
Subject line
When you are receiving feedback, you should practice this skill.
Active Listening
What are 5 words that will help you improve your ability to receive feedback?
Name a tip for giving effective feedback.
Be specific. Don't judge. Use exact quotes. Give timely feedback. Acknowledge the impact of behavior on you/others. Use the compliment sandwich.
What nonverbal cues should you NOT do when receiving feedback?
Look around the room. Cross your arms. Go on your phone. Complete other work. Look annoyed.
Proofread
After receiving feedback, what should you do?
Ask clarifying questions
What is feedback NOT?
Personal
What are the two "camps" for giving feedback?
Too indirect/soft
Too direct
Crossing your arms might communicate this unintended message.
Defensiveness. Annoyance. Irritation. Anger.
You should always CC your supervisor when responding to an email about feedback.
True or FALSE?
False
Not always. It is situational dependent.
What is something to consider when giving/receiving feedback from another person?
Cultural Differences
What is the first thing you need to do when you receive feedback?
Take a breath.
Comprehend what someone just told you before you respond.
What is the four-part formula for giving a difficult message?
1. Micro-yes (prepare someone for feedback)
2. Data point (be specific)
3. Impact statement (how it affected others)
4. End on a question (act as a team)
How can you show positivity when giving or receiving feedback without words?
A nod. A smile. Relaxed in their seat. Arms uncrossed. Eye contact.
What is an appropriate time to respond to an email?
24-48 hours
What percentage of employees strongly agree that the feedback they get actually improves their work?
26%
This is why knowing how to give and receive feedback is so important!