Communication Styles
What communication style is seen as negative, and can make communicating difficult.
Aggressive. Can come off as rude, blunt, and can create conflict.
True/False: Listening skills are important while communicating.
True
True/False: We communicate in a workplace to make sure everyone is on the same page.
True. Being on the same page provides a better understanding in the workplace.
True/False: Your body language is a form of verbal communication.
False. Body language is a non-verbal communication technique.
What are some facial expressions that show someone is assertive?
Making eye contact, looking forward, positive body language, smiling, and open.
True/False: Posture is not important when communicating with others.
False. Your posture indicates your attitude while communicating.
Emails are commonly used in the workplace, what type of communication is this?
Written communication
True/False: We should whisper when we are telling someone what we want.
False. This can cause miscommunication or confusion.
What is being passive?
A communication style that doesn't let others know what we are feeling, what we want, or what our message is.
What does crossing your arms say to others while you are communicating?
Closed off or uninterested.
Why is it important for us to learn how to talk to others while at work?
Asking questions
Style of communication that involves not talking about the problem or solutions you're looking for, but finding a way to get back at the person for how they've wronged you to get the point across.
Passive-Aggressive
Why are facial expressions important for communication?
Allows others to know how you are feeling, shows whether you are interested or not.
Name two people you may communicate with at work.
Boss, Co-worker, and manager.
What is a time verbal communication is necessary?
When immediate feedback is needed, to clarify misunderstandings, correct a wrong, advising others, to get a point across.
Why is it important to know the differences between communication styles?
Helps you get information across more effectively. By knowing what others need you are better able to address those needs.
Why is using a positive tone of voice more beneficial than an angry tone of voice?
Positive tone is clearer and helps us get things done because phrasing is simpler and it uses fewer words. Angry tone can cause frustration, confusion, and feelings to be hurt.
When talking with someone of higher authority, what should you do?
Shake hands, make eye contact, and use a good tone of voice.
What are 2 of the 4 types of verbal communication?
Interpersonal, Intrapersonal, Small Group, and Public Communication.