Is it Passive or
Passive aggressive?
Passive aggressive?
Someone steps on your foot in line, which really hurts. You don't say anything because you don't want to make them uncomfortable. What type of response is this?
Passive
Someone you just met tells you without any context “I don’t like you. Stay away from me.”
What would an assertive response be? Demonstrate or discuss as a group
-Could be something along the lines of "That's okay" and walking away, or "that comment is hurtful"
The way we speak out loud and the words we choose to communicate our message
Verbal Communication
Your roommate leaves a big mess in your part of the room
Multiple potential responses, discuss
Larry takes the entire responsibility for a group mistake at work to avoid conflict.
Passive Response
Your roomate asks you to pay for something they want. You don't want to and can't really afford it but know they are easily upset, so you buy it anyway
A coworker tells you she heard your boss is going to talk to you because you messed up at work
-Ask for a meeting with your boss, address the issue calmly and ask for clarification without getting defensive
How our body language or tone of voice influences our message
Non-Verbal communication
Someone calls you by the wrong name who you have talked to many times
Could be multiple responses including calling them the wrong name purposefully. Discuss.
Susan has just met Mary for the first time. Out of nowhere, Susan tells Mary she could use some acne medication for the ugly zits on her face and makes a recommendation.
Aggressive (inappropriately honest and rude)
https://www.youtube.com/watch?v=Dh7V1UheA6E
What kind of communication is Toby displaying?
What kind of communication is Michael Displaying?
Possible passive responses include not saying anything to your friends to avoid making them more upset.
You realize that you dropped a dollar behind you. You turn around to go back and see a peer putting it in their wallet
-Calmly let them know it was yours that you dropped and ask for it back.
Written Communication
A coworker calls in sick and then you see them out playing frisbee that same day. You are annoyed because you have to cover their work.
Multiple possible responses, discuss.
https://www.youtube.com/watch?v=b2f2Kqt_KcE
What type of communication is the interviewer displaying?
Passive- Aggressive
https://www.youtube.com/watch?v=sdyRtNJmv_A
What type of communication is Phyllis displaying?
Possible passive responses include not telling your friend this was hurtful and accepting it as normal feedback, or even thanking your friend.
Model an example of Non-verbal communication that is assertive (think confident body language!)
Could include- hands on hips, good posture, power pose
Up to 70-90% of the message we get across is from this type of communication
Non-Verbal communication
A co-worker takes credit for something you worked hard on at work.
Multiple possible responses, discuss
Mark shows Todd his resume to proofread. Todd sees a major mistake but doesn't want Mark to have a better job than him. He smiles and says "good enough for someone without a big career."
Passive-aggressive
https://www.youtube.com/watch?v=DzUc3Eqzzos
What type of communication is the flight attendant displaying?
Passive-Aggressive
You are riding your bike and a car turns in front of you and almost hits you before slamming on the brakes and rolling their window down. They don't appear to be aggressive or angry.
Could be something like "you almost hit me and I am okay, but remember to check for bicyclists before turning so that you don't accidentally hit someone"
Which specific type of Non-Verbal Communication makes up over half of communication (the message others recieve)
Body language
You are the boss at a restaurant and a server who works for you spills a drink on a customer who is angry
Multiple possible responses including mocking or indirectly insulting the server. Discuss.
A friend bangs your car they borrowed into a pole. They return the car and say that they came back to it damaged in the parking lot. Another friend witnessed them hitting the pole and tells you the truth.
Not responding to calls/texts without addressing the issue, insulting your friend indirectly because you are upset, and multiple other responses. Discuss.