Email Etiquette
You should avoid doing this because it looks like you are yelling.
What is using all caps?
This nonverbal action shows confidence and helps connect with your audience.
What is making eye contact?
Nodding and saying "I see" or "Go on" are sign of this.
What is showing that you're listening?
This helps keep the conversation productive when people disagree.
What is staying calm and respectful?
This phrase reminds you to pause before posting something online.
What is "Think before you post"?
It tells the recipient what the email is about before opening it.
What is a subject line?
Speaking too fast can confuse people, so it is important to do this instead.
What is speak clearly and at a steady pace?
You show respect and improve understanding by NOT doing this while someone speaks.
What is interrupting?
Before jumping to conclusions, it's smart to do this with all parties involved.
What is listening to all sides?
Group conflicts or sensitive info shouldn't be shared here.
What is social media or public platforms?
"Dear Mrs. Williams" is an example of this polite beginning.
What is a salutation or greeting?
Doing this ahead of time helps you feel more confident and polished.
What is preparing or practicing your speech?
Repeating what someone said in your own words is called this.
What is paraphrasing?
A solution that works for everyone is called this.
What is a compromise or common ground?
As a student leader, your posts represent more than just you -- this groups is affected too.
What is student government or your school?
This step helps fix spelling, grammar, and clarity issues before sending an email.
What is proofreading?
Standing up straight, using hand gestures, and avoiding fidgeting are examples of this.
What is appropriate body language?
You do this to learn more after someone speaks.
What is ask follow-up questions?
When you can't resolve it yourselves, bring in this neutral person.
What is a mediator or advisor?
Without tone of voice, post with this kind of language can be misunderstood.
What is sarcasm or vague wording?
This email function should be used only when everyone really needs to see the reply.
What is "Reply All"?
You should always do this to ensure your message fits the people you are speaking to.
What is know your audience?
You should do this with your eyes and phone to show you are paying attention.
What is maintaining eye contact and putting away distractions?
"I feel upset when..." is an example of this type of communication.
What is using "I" statements?
Even when texting in group chats, student leaders should use this kind of language.
What is professional or respectful language?