Nonverbal Cues
Someone who avoids this may appear nervous, uncomfortable, or unconfident.
What is eye contact?
A professional email should begin with this polite opening.
What is a greeting, like “Hello Mr. Smith” or “Dear Ms. Jones”?
This is the very first thing people usually notice about you in a workplace setting.
What is your appearance (or body language)?
This is the first thing you should say when answering a business phone call.
What is, “Hello, this is [your name], how can I help you?”
This creek flows through Amsterdam and powered the many textile mills along its banks.
What is the Chuctanunda Creek?
This body posture doesn’t always mean you’re angry; sometimes it just means you’re cold or relaxed.
What is crossing your arms?
It’s acceptable to use emojis in a professional email.
What is False?
Doing this shows respect for other people’s time and makes a strong first impression.
What is showing up on time?
Since people can’t see your face on the phone, this is what communicates friendliness and professionalism.
What is your tone of voice?
The green area of the Essential Workplace Skills punnet square means two things
What is people who are good at their job and nice?
This “silent language” communicates just as much as your words.
What is body language?
This part of an email should clearly describe the purpose of your message.
What is the Subject Line?
Of appearance, attitude, or ability, this one has the biggest impact on a first impression.
What is attitude?
If a caller asks for someone who isn’t available, you should say this.
What is, “They’re not available right now, can I take a message?”
Over 250 buildings were demolished to construct this Amsterdam landmark....
What is the Amsterdam Mall?
In a job interview, doing these two things can make a strong first impression before you even speak.
What are smiling and making eye contact? (also acceptable: firm handshake, good posture)
Change this casual greeting into a professional one: “Hey dude.”
What is “Hello Mr. Johnson” or “Good morning, Ms. Brown”?
“Hi, my name is Jordan Lee. It’s nice to meet you.” is an example of this.
What is a professional introduction?
If you don’t understand what a caller says, this is the professional way to respond.
What is, “I’m sorry, could you please repeat that?”
This world famous toy was made in Amsterdam had over $2 billion in sales in 1984
What is the Cabbage Patch Doll?
Sighing, slouching, and avoiding eye contact often communicates this feeling.
What is boredom, frustration, or disengagement?
These three parts make up a complete, professional email.
What are the greeting, body, and closing/signature?
These important first moments in a job interview often affect whether or not you’re hired.
What are first impressions?
When leaving a voicemail, you should always include these three pieces of information.
What are your name, your reason for calling, and your callback number?
Amsterdam's school colors are purple and gold because of....
What is the Hurricana Stock Farm/horse racing?