Non-Verbal
What is nonverbal communication?
Communicating without words, using body language, tone, or facial expressions.
What does verbal communication involve?
Using words to share a message.
What is active listening?
Paying full attention to the speaker and showing understanding.
What does it mean to be passive in communication?
Not expressing your needs or feelings and letting others decide for you.
What is the purpose of an “I” statement?
To express your feelings and needs without blaming others.
True or False — Eye contact is a type of nonverbal communication.
True.
True or False — Tone of voice does not affect verbal communication.
False.
True or False — Active listening is the same as hearing.
False.
What does aggressive communication usually look like?
Speaking in a forceful or disrespectful way that ignores others’ feelings.
True or False — “I” statements often make others defensive.
False.
What might it mean if someone avoids eye contact while talking?
They might feel nervous, uncomfortable, or dishonest.
Why is word choice important in verbal communication?
It affects how your message is understood and received.
What is one phrase you could use to show active listening?
"So what I hear you saying is…” or “It sounds like you’re feeling…”
What does assertive communication mean?
Expressing your thoughts and feelings clearly and respectfully.
What's the structure of an "I" statement?
I feel ____ when ____.
Name one nonverbal cue that shows you’re listening.
Nodding, facing the person, or maintaining eye contact.
What is one way to make your verbal communication clearer?
Speak slowly, use simple language, or repeat key points.
What does paraphrasing mean in active listening?
Restating what the speaker said in your own words.
True or False — Assertive communication is the healthiest and most effective style.
True.
Change this to an “I” statement: “You never help me with anything.”
“I feel overwhelmed when I don’t get help because I need support.”
What can crossed arms or turning away signal during a conversation?
Defensiveness, disinterest, or discomfort.
What is one thing you can do to show respect when speaking to others?
Listen without interrupting or use polite language.
Why is active listening important?
It helps build trust, reduce conflict, and improve understanding.
Give an example of assertive communication.
“I feel frustrated when meetings start late because I value being on time.”
Why are “I” statements considered part of assertive communication?
They allow you to take ownership of your feelings while still being respectful.