Starting a Phone Conversation
Ending a Phone Conversation
Leaving a Voicemail
Rules for Social media (Impersonal)
Steps in exchanging Info
100

This is the first step when someone you call picks up the phone. 

Ask for the person you are calling. 


100

This is the first sign the conversation is coming to an end. 

Wait for a bit of a pause on the conversation. 

100

Do this to be clear about who is leaving the VM.

Say who you are. 


100

Do this to keep on topic. 

Use cover stories and stick to them in the chat. 


100

Remember to do this when sharing things about yourself. 

Trade information over several occasions. 

200

This is what you state once the person you are trying to reach is identified. 

Say who you are. 

200

This is the first thing you tell the other person to transition to goodbye. 

Give the cover story why you have to go. 

200

Do this to let them know who has a VM.

Say who you are calling for. 

200

Do this to protect your identity.

Do not get too personal. 

200

Do this to build rapport (get closer)

Find Common interests. 

300

Once everyone knows who they are talking to you ask them this:

Ask How They are doing.

300

You do this to show positive association with the call. 

Tell the person it was nice to talk to them. 

300

Do this to let them know when they missed the call. 

Say when you are calling.


300

Do this to not "blow up" thier messages.

Use the two-message rule. 

300

Do this to build interests into connections.

Use common interests to form future contacts. 

400

Once you let them answer you ask this next:

Ask if they are free to talk. 

400

You do this to reinforce that you would repeat the encounter.

Tell the person you will talk to them again. 


400

Do this so they understand why they have a VM.

Give the reason for the call. 


400

Do this to avoid angry or anxious callers. 

Avoid cold calling. 

400

Do this so no one gets bored. 

Assess interests

500

Finally you do this to get to the bulk of your conversation. 

Give the cover Story for why you are calling. 

500

Do this right before hanging up the phone. 

Say Goodbye. 

500

Do this to have them contact you back. 

Leave your Phone number. 

500

Teens should remember this about making new friends. 

Teenagers should NOT use the internet to make new friends but use it to get closer to existing friends. 

500

Once you assess the interests, you make this choice. 

If NOT interested, change subjects

If interested, exchange contact information. 

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