The Healing Word
This type of question invites the patient to share more information and cannot be answered with a simple "yes" or "no."
What is an open-ended question
Telling a terrified pre-op patient, "Don't worry, everything will be completely fine", is an example of this communication block.
What is false reassurance
Cues that include tone, rate, volume, eye contact, physical appearance and use of touch.
What is non-verbal communication
If used consistently, high reliability communication can lead to this.
When caring for a patient on a ventilator, this valuable tool may be used to promote communication.
What is a communication board
The nurse uses this technique by repeating the main idea of what the patient just said to clarify understanding.
What is restating or rephrasing
Asking a patient "Why did you wait so long before coming to the Emergency Room?" often causes the patient to become this.
What is defensive
Holding a patient's hand or placing a hand on a patient's shoulder conveys these two things.
What is caring and concern.
When paying attention to detail, the use of the acronym STAR refers to these steps.
What is Stop, Think, Act, and Review
When interacting with a unresponsive patient, the nurse should always assume what about verbal stimuli.
What is may be heard by the patient.
This powerful non-verbal technique gives the patient time to organize their thoughts and signals the nurse is not rushing them.
What is silence
Shifting the conversation by saying, "Let's talk about something more cheerful," when a patient brings up their fear of dying.
What is changing the subject
Allowing a patient time to organize thoughts uses this nonverbal technique.
What is maintaining silence.
Speaking up for safety and identifying safety concerns is done using this method.
What is ARCC/ Ask a question, Request a change, identify the Concern, utilize Chain of Command
When caring for a patient with severe cognitive impairment, the nurse should use these types of basic questions.
What is yes/no questions
When a nurse says, "It sounds like you are feeling very overwhelmed by this diagnosis," they are using this specific therapeutic technique.
What is reflecting feels/validation
Responding with "If I were you, I would choose the surgical option," violates patient autonomy by giving this.
What is unsolicited/personal advice
Direct questioning with specific questions with specific answers refers to this type of type of communication.
What is Closed Questioning
When speaking up for safety, this phrase should be used.
What is "I have a concern"
To gauge a non-verbal patient's acute comfort level, a nurse should observe physical indicators to calculate this objective metric?
What is a non-verbal pain scale
A nurse is sitting in the chair next to the patient's bed, leaning forward to hear what the patient is saying, and does not interrupt them. The nurse is demonstrating.
What is active listening
Telling a complaining patient, "Dr. Smith is an excellent surgeon who never makes mistakes," is this type of non-therapeutic barrier.
What is defensive responding/defending
This technique of communication may be used situationally, but it is important for the nurse to recognize when it may be appropriate vs. inappropriate
What is use of humor
Using the phonetic alphabet, spell out PLCC.
What is Papa-Lima-Lima-Charlie
When communicating with patients with aphasia, it is important for the nurse to remember to provide this measure when asking questions.
What is extra time.