Tough News/
Feedback/Influence
Feedback/Influence
What does the OILS Feedback framework stand for?
Observation, Impact, Listen, Suggest
What are the 3 positive ways to motivate others?
play, purpose, potential
Which of the 3 V's (verbal, vocal, and visual) can most influence the audience's feelings?
7% verbal, 38% vocal, and 55% visual
What would you do if you didn't understand the question asked?
delay and probe
Imagine one of your team members showed up consistently late to meetings. How would you use OILS to give them feedback?
Great!
What technique(s) could you use if you don't know what to say?
delay and probe, boomerang, etc.
What are the 4 aspects of Visual Presence?
eye contact, posture, gestures, and facial expression.
What are the 4 best practices for handling questions?
1. Only answer the question if you understand it:
2. Answer only the question asked:
3. Synthesize your answer top down:
4. Be certain in your answer:
How would you influence someone to accept your recommendation?
Wonderful!
What are 2 ways to check in with your audience virtually?
thumbs, scales, emojis, etc.
Name one strategy to reduce fillers/hedging language
Exactly!
Feel, Felt, Found out this objection: "this project is frustrating"
Wonderful!
How would you influence someone to push a deadline back?
Cool!
What are the 3 questions to ask yourself before delegating?
Do they know what to do?
Do they know how to do it?
Do they want to do it
Name or describe the 3 vocal styles.
assertive, motivational, consultative
Match and Lead this objection: this is too expensive
Perfect!
Fill in the blanks with the correct best practice for delivering tough news:
As you know, we were looking to hire 5 new people (_________). I just found out that we will only have funding for 2 (________). The building was not up to code, so they needed the hiring money for renovations (___________) However, this could be an opportunity for us to implement that paid internship program we were talking about (___________). It would cut operating costs by 20% (__________). How about I write up a proposal and we can discuss it further on Friday?
Fill in the blanks with the correct best practice for delivering tough news:
As you know, we were looking to hire 5 new people (ease them in). I just found out that we will only have funding for 2 (timing matters). The building was not up to code, so they needed the hiring money for renovations (justificaiton) However, this could be an opportunity for us to implement that paid internship program we were talking about (frame it positively). It would cut operating costs by 20% (lean on the facts). How about I write up a proposal and we can discuss it further on Friday?
Imagine you delegated a task to someone and they didn't deliver. How would you have that conversation?
Superb!
Say this sentence using your assertive, consultative, and then motivational voice: "Now is the time to act"
Good job!
Reject and Reframe this objection:"We don't have time"
Awesome!