Active Listening
Nonverbal Communication
Bridges & Barriers
Positive Communication
Questioning Techniques
100
the S in the active listening acronym
What is to "summarize"?
100
body language + tone of voice
What is the nonverbal communication?
100
Example: rolling your eyes, sucking your teeth, or yawning while someone is trying to talk to you
What are examples of barriers in communication?
100
saying what you feel honestly without threatening or putting down the other person
What is a positive communication?
100
a question that asks for specific information/detail; answers to these questions are often one-worded, yes or no, or true or false answers
What is a leading question?
200
Example: Someone is talking to you, but you're reading a text from your phone, picking your nails, and thinking about what you're going to eat at lunch.
What is inactive listening?
200
10% of communication
How important are words in communication?
200
when someone blames, threatens, or accuses the receiver?
What is an example of a barrier?
200
I (want/need/feel/wish) + (what you want/need/feel/wish) when you (what the person does)/so I (why you need what you need)
What is positive communication formula?
200
a question that leaves room for a person to answer at length, that is asking for a broad answer; answers to these questions are often stories or lengthy details.
What is an open-ended question?
300
eye contact, summarize, connect, and question
What are the active listening steps?
300
60% of communication
How important is body language in communication?
300
When someone has to repeat multiple times in the same conversation: "Wait, what did you say?"
What is an example of a barrier question?
300
I wish you would ask me to borrow my clothes when you wish to borrow some [before taking them].
What is an example of a positive "I" statement?
300
a question used to better understand a statement, and/or ask to build upon a previous statement
What is a clarifying question?
400
Example: Making eye contact, staring at the speaker, reacting to pieces of the speaker's message, responding inappropriately to others, and asking follow-up questions about pieces of information taken out of context.
What is selective listening?
400
The change in pitch and volume of your voice that could change the meaning of a message.
What is tone of voice?
400
I am disappointed that you did not complete the homework. If you do not do the homework your grade can fall.
What is an example of a bridge statement?
400
I wish you would not interrupt me so I can explain the project to you.
What is a positive "I" statement?
400
Tell me about your day?
What is an example of an open-ended question?
500
the action assists in ensuring understanding, making both people feel respected, valued, and important, and it allows people to recognize and build shared experiences.
How does listening impact relationships?
500
30% of communication
How important is tone of voice in communication?
500
Raymond wants to know why his daughter ripped up her brother's giraffe. To understand, he faces her, summarizes what she's saying, makes the connection to his own faults/experiences, and asks more questions to get to the bottom of the issue.
What is an example of a bridge?
500
A person can choose to communicate positively by...
What is "choosing words carefully" and "using 'I-statements' & sticking to the facts" referring to?
500
Did you say your dad let you borrow the car?
What is an example of a clarifying question?
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