Communication 101
When nonverbal and verbal don’t agree.
What is incongruence?
What you call a permissive leadership style.
What is laissez faire?
Giving a command is an example of this.
What is one-way communication?
Three major behavioral styles.
What are nonassertive or passive, aggressive and assertive.
About abuse of power not passion.
What is sexual harassment?
Distance persons usually place between themselves and others.
What is personal space?
A __________ leader is in tight control of the team.
What is autocratic?
The five essential components of the communication process.
What are:
Source/sender
Message
Method of transmission
Receiver
Feedback?
Anger-based behavior which violates the rights of others.
What is aggressive?
Type of violence between nursing colleagues.
What is lateral?
A broad inquiry indicating topic and requiring a more lengthy answer.
What is an open ended question?
Part of the team, not above it, seeking participation in decision making.
What is a democratic leader?
Purpose, disciplined attention and focus are key factors of this.
What is active listening?
Speaking frankly in a way that does not violate others’ rights.
What is assertiveness?
Violence that occurs between persons of unequal power.
What is vertical?
The ability to place oneself in another’s position.
What is empathy?
Collaborative practice includes learning to work effectively with UAPs which are...
What is unlicensed assistive personnel?
False reassuring and giving advice are examples of this.
What are blocks to communication?
Projection and rationalization are examples of...
What are coping mechanisms?
Age when body language is only form of communication.
What is infancy?
End of shift report going from room to room.
What is walking rounds?
Organizing the work day efficiently.
What is time management?
A useful tool for shift report or organizing a call to MD.
What is SBAR?
The problem solving process steps...
What is define problem, decide on goal, choose alternatives, try them out, evaluate and repeat process if necessary?
Distracting and disrespectful during class and clinical.
What is cell phone use?