Land Line
It's a Process
The 5th element
HotLine Bling
Get the Memo
100
Communication from superior to subordinate
What is Downward communication
100
Translation of the communicators ideas into language
What is Encoding
100
uses encoding to send the message
What is the Sender
100
creates a paper trail, important to use when record needs to be kept, needs to be reviewed before being sent.
What is written communication
100
Failing to listen to other, using selective listening can be a
What are barriers to communication
200
Informal communication, used between people in the same department
What is Lateral or Horizontal communication
200
The result of the Encoding process
What is the Message
200
includes both verbal and nonverbal information
What is the message
200
Best used when personal sensitive information needs to be disclosed, use active listening
What is Face-toFace communication
200
Present in all organization, can be good or bad, can distort information.
What is the grapevine
300
communication from subordinate to superiors.
What is upward communication?
300
the carrier of the message (face-to-face, medical record, team meeting, etc)
What is a Medium
300
is the person to whom the message is addressed, they decode the message
What is the receiver
300
useful technique to clarify a confusing message and makes communication more interesting
What is storytelling
300
Communication where there is blame, person is loud and demanding
What is aggressive communication style
400
Informal communication between staff members from different hierarchical levels
What is Diagonal communication
400
the process the receiver goes through to receive and interpret the message
What is Decoding
400
is the situation or environment in which the communication takes place
What is the context
400
Telephone, Email, videoconferencing, webinar, and other web-based conferencing, web pages, social networking
What is information technology
400
Communicator can Conceal own feelings,and avoid arguments
What is passive communication style
500
Entails Encoding, message, medium, decoding, and feedback
What is the communication process
500
an important component of two-way communication, lets the sender know the message was received
What is Feedback
500
Might interfere with the communication
What is Noise
500
all the nonverbal cues, and exploration of factors that affect communication
What is Metacommunication
500
communicator Expresses own feelings without being nasty, use “i” statements, ask questions, ad gives others chance to express themselves.
What is assertive communication style.
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