Binders
This is the place that the binders will live while you are not at camp.
Behind Zach's desk OR in cubby
This type of communication style involves facial expressions and body language.
Nonverbal communication
This term describes fully focusing on, understanding, and responding to someone while they are speaking.
Active Listening
Your counsellors are running programming, and you are not needed in your venue. You have taken all your breaks, and end-of-day procedures don't start for another 40 minutes. Do you:
A) spend that time in your camp space, observing counsellors and prepping for the next day
B) go to the Lakeside Terrace and hang with the adorable Kinder Explorers
C) find a quiet place to catch a quick nap
A) spend that time in your camp space, observing counsellors and prepping for the next day
This is when Sr. Staff meet to receive updates, discuss issues, and eat snacks.
Meetings, Wednesday @ 12:30 and 4:00pm
True or False: Camper information from previous weeks should be kept in your binder all summer.
False!
Tone, volume, pitch, pace, environment
Name two visible signs that someone is actively listening.
Eye contact, facing the speaker, open body posture, taking notes, paraphrasing
You finished your shift, but are still on-site and in uniform. A parent rushes in, upset their child's medication was left behind — they are not in your camp. Do you:
A) tell the parent you're off the clock and walk away
B) direct them to a Supervisor who can immediately help the situation
C) apologize on behalf of the team and follow up the next day
B) direct them to a Supervisor who can immediately help the situation
This is the email address you will email when you're running late or are absent.
campjobs@harbourfrontcentre.com
Name two documents that should be in your binder at all times.
Weeks-at-a-Glance, companion document, camper information, attendance lists, meal plan lists, extra incident reports, extra counsellor attendances
Name two communication skills to ensure the other person's message is clear and understood.
Using clear/concise language, check for understanding
When having a sensitive conversation or de-escalating a situation with a family member, you should use this kind of space.
Quiet, private, discreet, away from other patrons and camp operations
A parent approaches you, upset about how their child was treated during an activity. It wasn't at your own camp, and you don't know the whole story. Do you:
A) say "I don't know" and walk away
B) immediately escalate to Sr. Manager
C) calmly escort them to see relevant Facilitator
C) calmly escort them to speak to relevant Facilitator
This document tells you when you are responsible for ensuring the Facilitator Room is clean and tidy.
Cleaning schedule
These are the important sections that should be organized and separate in your binder.
Camper Information, Programming, Medical Info, Rainy Day Programming, Open House information
This should be generally avoided when speaking to families or members of the public.
Acronyms, camp-specific jargon, camper information
You see a coworker struggling with an issue that is not directly related to you. This is something you can do while remaining professional.
Offering help and support
A counsellor is having trouble managing an energetic group of campers on a washroom run. They are not from your camp, do you:
A) step in, give them a break, take over completely, and show them how it's done
B) offer support, check-in to see if they want help, and reinforce positive behaviour
C) ignore them, it's not you responsibility
B) offer support, check-in to see if they want help, and reinforce positive behaviour
This is the volume level you should be speaking at when in any part of the office (including Facilitator Room).
Quiet, respectful, not discussing sensitive information
This will happen to you if you take your binder home.
Avalon will get you
This acronym gives a framework for acting and communicating professionally.
C: Come prepared
A: Act with accountability
M: Make an effort
P: Protect boundaries
E: Exercise discretion
R: Respect everyone
Being accountable at work means this:
Taking responsibility for actions, following through on work, and problem-solving
During lunch in the Facil Room, other staff are joining about "difficult" campers. It makes you uncomfortable, what is the most professional response? Do you:
A) join in so you don't seem uptight
B) stay silent but tell your Supervisor later
C) say "let's save that for a private conversation" and change the subject
C) say "let's save that for a private conversation" and change the subject
If you are on your break and you get called on the radio, do you:
A) say "I'm on my break, call again later"
B) ignore the call and respond when your break is over
C) respond to the call as normal, and take action if necessary
C) respond to the call as normal, and take action if necessary